Tweet
It started in 2008 when I lost my job and couldn’t pay what Ambrose Wilson & JD Williams wanted so it got given to RC, they charged me an 'arrangement fee' of just under £100 each.
Since then, up to December last year - I have been late with payments on each up to nearly 8 times and they have returned, if I remember correctly, 3 on each.
Since December, when I made a 'Faster payment' via my online banking, which got cocked up somehow and they didn’t get them. I phoned them up the next day when I found out, I phoned RC and the guy I spoke to set the agreement back to usual payment and cancelled the charge on one of them that showed the 'missed payment', the other one didn’t show anything. Later in Jan I think it was, I got a statement so phoned them back to explain the error again, thus time they said no to sorting it and 'I'll have to speak to my supervisor', they came back with, 'NO, were not changing it'.
So now I have one account that is ok and the other has been set to the standard payment as if its back with the catalogue, i.e. credit charges and a higher payment required.
I have been sending them letters asking why they changed one account back to the agreement of no charges (yeah right) and a lower payment and the other one with charges and a higher payment required. And that I want it put back to no charges and lower payment and to refund the charges and the 'arrangement fee'.
They are completely ignoring me and only selectively sending replies back telling me to call them to come to some arrangement. I have said to them saying 'writing only'.
Since then, up to December last year - I have been late with payments on each up to nearly 8 times and they have returned, if I remember correctly, 3 on each.
Since December, when I made a 'Faster payment' via my online banking, which got cocked up somehow and they didn’t get them. I phoned them up the next day when I found out, I phoned RC and the guy I spoke to set the agreement back to usual payment and cancelled the charge on one of them that showed the 'missed payment', the other one didn’t show anything. Later in Jan I think it was, I got a statement so phoned them back to explain the error again, thus time they said no to sorting it and 'I'll have to speak to my supervisor', they came back with, 'NO, were not changing it'.
So now I have one account that is ok and the other has been set to the standard payment as if its back with the catalogue, i.e. credit charges and a higher payment required.
I have been sending them letters asking why they changed one account back to the agreement of no charges (yeah right) and a lower payment and the other one with charges and a higher payment required. And that I want it put back to no charges and lower payment and to refund the charges and the 'arrangement fee'.
They are completely ignoring me and only selectively sending replies back telling me to call them to come to some arrangement. I have said to them saying 'writing only'.
Comment