Hi,
my OH and I have a credit card account with Sainsburys. We got into difficulties last year, and Sainsburys agreed to us paying £24 a month, no interest or fees. The arrangement came up for renewal, and we received a letter on the 23rd March confirming the new arrangement, also at £24 a month, but this time saying interest and charges would continue to be debited. We carried on paying this amount. However, on the 2nd May we received a letter form Wescot informing us that they had been instructed by Sainsburys to collect the outstanding balance on their behalf. So, I'm confused, have Sainsburys defaulted the account without letting us know? What about the arrangement they agreed to? Can I ignore Wescot and complain to Sainsburys? What should I say? All suggestions gratefully received.
my OH and I have a credit card account with Sainsburys. We got into difficulties last year, and Sainsburys agreed to us paying £24 a month, no interest or fees. The arrangement came up for renewal, and we received a letter on the 23rd March confirming the new arrangement, also at £24 a month, but this time saying interest and charges would continue to be debited. We carried on paying this amount. However, on the 2nd May we received a letter form Wescot informing us that they had been instructed by Sainsburys to collect the outstanding balance on their behalf. So, I'm confused, have Sainsburys defaulted the account without letting us know? What about the arrangement they agreed to? Can I ignore Wescot and complain to Sainsburys? What should I say? All suggestions gratefully received.
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