Account one
Capital One
Type: Credit card
Start: 2002
Balance: £2700
Last 'full' payment: April 2012
Arrangement: £20.00 per month from July 2011
Status: Will default in May
Account owner: Lowell Portfolio I Limited, was previously CapQuest Debt Recovery
Key: Sent Received Updates
2012
April
23.04 CCA request template downloaded, letter wrote and copy letter placed in a Capital One binder.
24.04 CCA request sent to Capital One, by Royal Mail recorded delivery and with an unsigned postal order for £1.00.
May
02.05 Letter received stating 'the signature on your letter does not match what we have on our records' (no s*** Sherlock, as it was a typeface!!) and they require a 'copy of a document showing my current signature, drivers licence or passport.' They have kept the £1.00 postal order...
02.05 CCA Request - Demand of Signature by Creditor letter sent.
19.05 Second letter of refusal to supply CCA due to lack of signature, as I have signed the letter electronically. This time they state 'under the Data Protection Act 1998 we are unable to investigate your account unless we receive a true signature to ensure we are satisfied with your identity' and 'we feel requesting for a copy of your true, current signature is a reasonable request. In addition, the 12 working day time frame begins after the date of receipt of a satisfactory request.'
21.05 Signature request - formal response, template letter posted.
June
08.06 Letter received from Capital One, after the formal response letter posted on 19.05. They still refuse to supply the CCA due to the 'electronic signature' and they will not process the request until they receive a copy of current signature.
11.06 Information Commissioner's Office letter posted, as per Niddy's reply in post 74.
15.06 Letter received from Information Commissioner's Office, confirming receipt of my complaint over Capital One's Data Protection policy interpretation over my CCA requests.
20.06 CapQuest calling, and I'm ignoring!
29.06 CapQuest letter received stating the usual contact to make payment by 08.07.12. I have, out of politeness, wrote a reply stating no CCA received from 'their client' Capital One and a report to the ICO over this case.
July
09.07 CapQuest letter received, dated 06.07.12, stating that my account is on hold until 19 July as they investigate the matter for me...
16.07 CapQuest letter received, dated 13.07.12, stating that my letter has been passed to their client who have responded to CapQuest saying it has been 'passed to the relevant department.'
August
06.08 Letter received from the ICO, stating that they can not act on my request for my CCA from Capital One, see post 74 by Niddy, even though my complaint is over Capital One's Data Protection Policy interpretation?!?!
October
11.10 Letter received stating that the account is no longer being managed by the Debt Management Agency acting on behalf of Capital One.
December
13.12 Letter received from Capital One stating that they have old the debt to Lowell Portfolio 1 Ltd on 23/11/2012. Lowell will write, tell me how to pay (?) and start to report against my credit file within 30 days.
14.12 Letter received from Lowell Portfolio 1 Ltd stating they now own the debt, Capital one have checked their records an see no reason whu this should remain unpaid, pay immediately etc by telephoning. The letter has no postal address to write to on it! I can pay the debt by setting a mandate up, which they state is on the reverse of the letter. There isn't one! And as if I would agree! lol I will write to their registered office and I am sure it will get to them. What letter do you recommend?
15.12 Account sold whilst in dispute letter sent.
Capital One
Type: Credit card
Start: 2002
Balance: £2700
Last 'full' payment: April 2012
Arrangement: £20.00 per month from July 2011
Status: Will default in May
Account owner: Lowell Portfolio I Limited, was previously CapQuest Debt Recovery
Key: Sent Received Updates
2012
April
23.04 CCA request template downloaded, letter wrote and copy letter placed in a Capital One binder.
24.04 CCA request sent to Capital One, by Royal Mail recorded delivery and with an unsigned postal order for £1.00.
May
02.05 Letter received stating 'the signature on your letter does not match what we have on our records' (no s*** Sherlock, as it was a typeface!!) and they require a 'copy of a document showing my current signature, drivers licence or passport.' They have kept the £1.00 postal order...
02.05 CCA Request - Demand of Signature by Creditor letter sent.
19.05 Second letter of refusal to supply CCA due to lack of signature, as I have signed the letter electronically. This time they state 'under the Data Protection Act 1998 we are unable to investigate your account unless we receive a true signature to ensure we are satisfied with your identity' and 'we feel requesting for a copy of your true, current signature is a reasonable request. In addition, the 12 working day time frame begins after the date of receipt of a satisfactory request.'
21.05 Signature request - formal response, template letter posted.
June
08.06 Letter received from Capital One, after the formal response letter posted on 19.05. They still refuse to supply the CCA due to the 'electronic signature' and they will not process the request until they receive a copy of current signature.
11.06 Information Commissioner's Office letter posted, as per Niddy's reply in post 74.
15.06 Letter received from Information Commissioner's Office, confirming receipt of my complaint over Capital One's Data Protection policy interpretation over my CCA requests.
20.06 CapQuest calling, and I'm ignoring!
29.06 CapQuest letter received stating the usual contact to make payment by 08.07.12. I have, out of politeness, wrote a reply stating no CCA received from 'their client' Capital One and a report to the ICO over this case.
July
09.07 CapQuest letter received, dated 06.07.12, stating that my account is on hold until 19 July as they investigate the matter for me...
16.07 CapQuest letter received, dated 13.07.12, stating that my letter has been passed to their client who have responded to CapQuest saying it has been 'passed to the relevant department.'
August
06.08 Letter received from the ICO, stating that they can not act on my request for my CCA from Capital One, see post 74 by Niddy, even though my complaint is over Capital One's Data Protection Policy interpretation?!?!
October
11.10 Letter received stating that the account is no longer being managed by the Debt Management Agency acting on behalf of Capital One.
December
13.12 Letter received from Capital One stating that they have old the debt to Lowell Portfolio 1 Ltd on 23/11/2012. Lowell will write, tell me how to pay (?) and start to report against my credit file within 30 days.
14.12 Letter received from Lowell Portfolio 1 Ltd stating they now own the debt, Capital one have checked their records an see no reason whu this should remain unpaid, pay immediately etc by telephoning. The letter has no postal address to write to on it! I can pay the debt by setting a mandate up, which they state is on the reverse of the letter. There isn't one! And as if I would agree! lol I will write to their registered office and I am sure it will get to them. What letter do you recommend?
15.12 Account sold whilst in dispute letter sent.
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