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  • What's the worst thing that can happen! UE diary

    Account one
    Capital One

    Type: Credit card

    Start: 2002

    Balance: £2700

    Last 'full' payment: April 2012

    Arrangement: £20.00 per month from July 2011

    Status: Will default in May

    Account owner: Lowell Portfolio I Limited, was previously CapQuest Debt Recovery

    Key: Sent Received Updates


    2012
    April
    23.04 CCA request template downloaded, letter wrote and copy letter placed in a Capital One binder.
    24.04 CCA request sent to Capital One, by Royal Mail recorded delivery and with an unsigned postal order for £1.00.
    May
    02.05 Letter received stating 'the signature on your letter does not match what we have on our records' (no s*** Sherlock, as it was a typeface!!) and they require a 'copy of a document showing my current signature, drivers licence or passport.' They have kept the £1.00 postal order...
    02.05 CCA Request - Demand of Signature by Creditor letter sent.

    19.05 Second letter of refusal to supply CCA due to lack of signature, as I have signed the letter electronically. This time they state 'under the Data Protection Act 1998 we are unable to investigate your account unless we receive a true signature to ensure we are satisfied with your identity' and 'we feel requesting for a copy of your true, current signature is a reasonable request. In addition, the 12 working day time frame begins after the date of receipt of a satisfactory request.'
    21.05 Signature request - formal response, template letter posted.
    June
    08.06 Letter received from Capital One, after the formal response letter posted on 19.05. They still refuse to supply the CCA due to the 'electronic signature' and they will not process the request until they receive a copy of current signature.
    11.06
    Information Commissioner's Office letter posted, as per Niddy's reply in post 74.
    15.06 Letter received from Information Commissioner's Office, confirming receipt of my complaint over Capital One's Data Protection policy interpretation over my CCA requests.
    20.06 CapQuest calling, and I'm ignoring!
    29.06 CapQuest letter received stating the usual contact to make payment by 08.07.12. I have, out of politeness, wrote a reply stating no CCA received from 'their client' Capital One and a report to the ICO over this case.
    July
    09.07 CapQuest letter received, dated 06.07.12, stating that my account is on hold until 19 July as they investigate the matter for me...
    16.07 CapQuest letter received, dated 13.07.12, stating that my letter has been passed to their client who have responded to CapQuest saying it has been 'passed to the relevant department.'
    August
    06.08 Letter received from the ICO, stating that they can not act on my request for my CCA from Capital One, see post 74 by Niddy, even though my complaint is over Capital One's Data Protection Policy interpretation?!?!
    October
    11.10 Letter received stating that the account is no longer being managed by the Debt Management Agency acting on behalf of Capital One.
    December
    13.12 Letter received from Capital One stating that they have old the debt to Lowell Portfolio 1 Ltd on 23/11/2012. Lowell will write, tell me how to pay (?) and start to report against my credit file within 30 days.
    14.12 Letter received from Lowell Portfolio 1 Ltd stating they now own the debt, Capital one have checked their records an see no reason whu this should remain unpaid, pay immediately etc by telephoning. The letter has no postal address to write to on it! I can pay the debt by setting a mandate up, which they state is on the reverse of the letter. There isn't one! And as if I would agree! lol I will write to their registered office and I am sure it will get to them. What letter do you recommend?
    15.12 Account sold whilst in dispute letter sent.
    Last edited by CharlieH; 17 December 2012, 12:06.

  • #2
    Re: What's the worst thing that can happen! UE diary

    Account two
    Barclaycard - originally Goldfish

    Type: Credit card

    Start: 1999

    Balance: £1200

    Last 'full' payment: April 2012

    Arrangement: Will no longer be making minimum payments

    Status: Will default in May

    Account owner: Lender

    Key: Sent Received Updates


    2012
    April
    23.04 CCA request template downloaded, letter wrote and copy letter placed in a Barclaycard Goldfish binder.
    24.04 CCA request sent to Barclaycard Goldfish, by Royal Mail recorded delivery and with an unsigned postal order for £1.00.
    May
    12.05 Letter received from Barclaycard, dated 09.05.12, acknowledging receipt of my Section 78 request. They will respond as soon as possible.
    17.05 Two letters today regarding this. One from the left hand, and one from the right hand! The first is the standard print out of the current T&C's. The second is more interesting. This states they are 'currently unable to provide a copy of the CCA' and are 'therefore prevented from enforcing our agreement' and then 'with immediate effect, we have suspended your Barclaycard' this is a 'temporary measure which will be kept under review'. They 'can and will continue to take any action short of enforcement, which includes reporting to credit reference agencies without also telling them that the agreement is currently unenforceable.'
    The case of McGuffick v The Royal Bank of Scotland [2009] EWHC 2386 is mentioned in terms of "enforcement" and also Carey v HSBC [2009] EWHC 3417QB regarding 'an unfair relationship cannot be said to have arisen between the fact that we have not currently complied with section 78 of the Act.'

    December
    17.12 Letter sent from Barclycard stating that the account has been passed to Credit Solutions to manage the collection. I have sent them the Account sold whilst in dispute letter.
    Last edited by CharlieH; 17 December 2012, 12:09.

    Comment


    • #3
      Re: What's the worst thing that can happen! UE diary

      Account three
      Barclaycard

      Type: Credit card

      Start: 1995

      Balance: £9400

      Last 'full' payment: January 2012

      Arrangement: No longer making minimum payments

      Status: In arrears

      Account owner: Mercers Debt Collections

      Key: Sent Received Updates


      2012
      April
      23.04 CCA request template downloaded, letter wrote and copy letter placed in a Barclaycard binder.
      24.04 CCA request sent to Barclaycard, by Royal Mail recorded delivery and with an unsigned postal order for £1.00.
      May
      09.04 Letter received reference to Section 78 of the Consumer Credit Act 1974. States that due to circumstances beyond their control they no longer hold a copy of the executed agreement. Regulation 9 of the CNC Regulations confirms that, in these circumstances, for accounts opened before 19 May 1985 (such as mine) the copy agreement they provide may comprise an easily legible statement of the current terms of the agreement, and this will be sent shortly...
      10.05 Letter received from Barclaycard with a couple of A4 print outs showing point 1 through to 28 of the terms and conditions of an agreement between us (Barclays) and me. This shows the 'easily legible current terms' they mentioned above on 09.04 regarding regulation 9 of the CNC regulations?
      09.06 Letter received from Barclaycard, after stating that they do not have my CCA and they only need to supply an easily legible statement etc. as my account was opened before 19 May 1985 (Regulation 9 of the CNC Regulations, apparently?) the letter says 'We can confirm that we will not contact you by telephone or letter for non urgent reasons; however, should you fall into arrears we will contact by any means etc, etc, etc. This may include telephone calls, correspondence or a representative calling at your home address.
      Last edited by CharlieH; 9 June 2012, 09:51.

      Comment


      • #4
        Re: What's the worst thing that can happen! UE diary

        Account four
        MBNA

        Type: Credit card

        Start: 1998

        Balance: £4100

        Last 'full' payment: January 2012

        Arrangement: No longer making minimum payments

        Status: In arrears

        Account owner: Link Financial Outsourcing

        Key: Sent Received Updates


        2012
        April
        23.04 CCA request template downloaded, letter wrote and copy letter placed in a MBNA binder.
        24.04 CCA request sent to MBNA, by Royal Mail recorded delivery and with an unsigned postal order for £1.00.
        May
        08.05 Letter received from Link Financial Outsourcing Limited stating that on 27.04.12 MBNA assigned them the debt, and again on 27.04.12 they assigned the benefit of the debt to IDR Finance UK Limited. Do I therefore send the 'Account sold whilst in dispute' letter to IDR Finance?
        09.05 Telephone call from IDR/Link. I have asked them to contact me by letter only. But they informed me that they are a 'telephone based company'. How unfortunate for them. I did tell them that they had been sold the debt whilst in dispute...
        14.05 Second letter received from Link/IDR repeating their letter of 08.05 stating that on 27.04.12 MBNA assigned them the debt. Contact us to pay etc...
        17.05 'Account in dispute' letter sent.
        24.05 CCA application received today, with the origination date of September 1998, together with a letter from Link stating this fulfills their obligations under Section 77 or 78 of the Consumer Credit Act 2006. There is also a print out of all their current T&C's, together with a second copy of the CCA. I will email these straight away to Niddy.
        27.05 CCA deemed unenforceable by Niddy
        28.05 Missing Prescribed Terms letter sent to Link after Niddy declared the CCA 'unenforceable.'

        30.05 Letter recieved from IDR/Link, stating the same content as per their letter dated 08.05. I will ignore, and presume it's just the level of their incompetence that I will have to get use to. I will await their correct response - if any - to my Missing Prescribed Terms letter sent on 28.05
        June
        12.06 Letter received from Link, further to my request made under s78. They enclose a copy of the executed CCA, a copy of the Terms and Conditions, and a copy of the Terms and Conditions at termination/assignment; and a statement regarding account conduct. The final statement has no date, states the balance of £4100ish, states the account has been terminated and additional sums and court costs etc.
        25.06 Final response - unenforceable CCA received letter sent
        28.06 Two letters received today. Both dated 25.06, so neither are in reply to my letter of 25.06 regarding unenforceable CCA. One is from IDR and is their standard letter of 'you owe us, call us etc.' and the second is from Link, a sheet showing all my transactions to them from 2008 onwards. This according to them is 'as requested we enclose copy statements that show transactions on your account.'
        July
        06.08 Telephone call from Link, told them to put everything in writing and to not telephone.
        January
        18.01 Letter received from IDR Finance UK. They write in relation to the above account and 'note from review of our file that you refuse to enter into dialogue concerning your outstanding liability and continue in your efforts to evade the same via spurious correspondence averring that our response to your previous S78 Consumer Credit Act 1974 request to be insufficient.

        The appropriate forum to determine whether our response is compliant and/or whether you are available to evade repayment is the County Court and we therefore place you on notice that unless we are in receipt of reasonable and realistic proposals for dicharge of the outstanding £4063.72 within 14 days, proceedings wull be raised without further reference to you.

        To that extant, you may consider this correspondence a Formal Letter Before Action and we would invite you to take professional advice as to your stance, prior to exposing yourself to the costs risks of litigation.'
        Last edited by CharlieH; 18 January 2013, 11:29.

        Comment


        • #5
          Re: What's the worst thing that can happen! UE diary

          well done, so sit back and wait and see what kind of avalanche of rubbish arrives through the letterbox.
          Come back to us when (if) you get replies and don't worry

          Comment


          • #6
            Re: What's the worst thing that can happen! UE diary

            Enough is enough!

            Having carried this around my neck for far too long, and having looked around this forum today, I have decided join you all in acting against this collection of companies.

            Having gone down the minimum payment route, then arrears, then rob Peter to pay Paul etc, I have decided to get my life back on track!

            My story is similar to others: high flying and easy credit, through to traumatic divorce, death, depression and lost business.

            I do wonder how much I have paid over the years in interest alone to these companies?

            When you pull yourself through after deciding which train line you'd throw yourself under, this should be quite enjoyable.

            Let the game commence!!! lol

            Comment


            • #7
              Re: What's the worst thing that can happen! UE diary

              I'm glad you've joined us Charlie and best wishes on your UE journey

              IF...x
              "If wishes were horses, beggars would ride"

              Comment


              • #8
                Re: What's the worst thing that can happen! UE diary

                hi Charlie - sounds like you're definitely going to fit in here
                Let your smile change the world but don't let the world change your smile


                I'm an official AAD Moderator and also a volunteer, here to help make the forum run smoothly. Any views or opinions are mine and not the official line of AAD. Similarly, any advice I have offered you is done so on an informal basis, without prejudice or liability. If in doubt seek advice from a qualified insured professional - Find a Solicitor or go to the National Probono Centre.

                If you spot an abusive or libellous post then please report it by Clicking Here. If you need to contact me, for instance if I've issued you a warning, moved, edited or deleted your post, please send me a message by clicking my username.

                Comment


                • #9
                  Re: What's the worst thing that can happen! UE diary

                  Hi & welcome Charlie.

                  Ok most the debts above are likely to be UE based on the start date but for now let's await a cca.

                  Keep up updated and good luck
                  I'm the forum administrator and I look after the theme & features, our volunteers & users and also look after any complaints or Data Protection queries that pass through the forum or main website. I am extremely busy so if you do contact me or need a reply to a forum post then use the email or PM features offered because I do miss things and get tied up for days at a time!

                  If you spot any spammers, AE's, abusive or libellous posts or anything else that just doesn't feel right then please report them to me as soon as you spot them at: webmaster@all-about-debt.co.uk

                  Comment


                  • #10
                    Re: What's the worst thing that can happen! UE diary

                    Account one
                    Capital One

                    Type: Credit card

                    Start: 2002

                    Balance: £2700

                    Last 'full' payment: April 2012

                    Arrangement: £20.00 per month from July 2011

                    Status: Will default in May

                    Account owner: CapQuest Debt Recovery

                    Key: Sent Received Updates


                    2012
                    April
                    23.04 CCA request template downloaded, letter wrote and copy letter placed in a Capital One binder.
                    24.04 CCA request sent to Capital One, by Royal Mail recorded delivery and with an unsigned postal order for £1.00.
                    02.05 Letter received stating 'the signature on your letter does not match what we have on our records' (no s*** Sherlock, as it was a typeface!!) and they require a 'copy of a document showing my current signature, drivers licence or passport.' They have kept the £1.00 postal order...

                    Comment


                    • #11
                      Re: What's the worst thing that can happen! UE diary

                      Originally posted by CharlieH View Post
                      Account one
                      Capital One

                      Type: Credit card

                      Start: 2002

                      Balance: £2700

                      Last 'full' payment: April 2012

                      Arrangement: £20.00 per month from July 2011

                      Status: Will default in May

                      Account owner: CapQuest Debt Recovery

                      Key: Sent Received Updates


                      2012
                      April
                      23.04 CCA request template downloaded, letter wrote and copy letter placed in a Capital One binder.
                      24.04 CCA request sent to Capital One, by Royal Mail recorded delivery and with an unsigned postal order for £1.00.
                      02.05 Letter received stating 'the signature on your letter does not match what we have on our records' (no s*** Sherlock, as it was a typeface!!) and they require a 'copy of a document showing my current signature, drivers licence or passport.' They have kept the £1.00 postal order...
                      Send them this back------> CCA Request - Demand of Signature by Creditor with a copy of your cca request
                      I'm an official AAD Moderator and also a volunteer, here to help make the forum run smoothly. Any views or opinions are mine and not the official line of AAD. Similarly, any advice I have offered you is done so on an informal basis, without prejudice or liability. If in doubt seek advice from a qualified insured professional - Find a Solicitor or go to the National Probono Centre.

                      If you spot an abusive or libellous post then please report it by Clicking Here. If you need to contact me, for instance if I've issued you a warning, moved, edited or deleted your post, please send me a message by clicking my username.

                      Comment


                      • #12
                        Re: What's the worst thing that can happen! UE diary

                        Thanks for your quick reply, I'll do it straight away!

                        Comment


                        • #13
                          Re: What's the worst thing that can happen! UE diary

                          Haha. Welcome to the dca merry-go-round.

                          You'll find a lot of em take the peech and demand a siggy (incorrectly)!
                          I'm the forum administrator and I look after the theme & features, our volunteers & users and also look after any complaints or Data Protection queries that pass through the forum or main website. I am extremely busy so if you do contact me or need a reply to a forum post then use the email or PM features offered because I do miss things and get tied up for days at a time!

                          If you spot any spammers, AE's, abusive or libellous posts or anything else that just doesn't feel right then please report them to me as soon as you spot them at: webmaster@all-about-debt.co.uk

                          Comment


                          • #14
                            Re: What's the worst thing that can happen! UE diary

                            Hi Charlie, from a fellow Lancashire based member, welcome, and good luck with your UE journey,anything we can help with just drop any of the mods a PM.
                            Most of us have been where you are right now, and we will do our best to ease any worries you have as you progress through the minefield.

                            Comment


                            • #15
                              Re: What's the worst thing that can happen! UE diary

                              Originally posted by alland View Post
                              Hi Charlie, from a fellow Lancashire based member,
                              There's quite a few of us on here now aren't there?
                              Let your smile change the world but don't let the world change your smile


                              I'm an official AAD Moderator and also a volunteer, here to help make the forum run smoothly. Any views or opinions are mine and not the official line of AAD. Similarly, any advice I have offered you is done so on an informal basis, without prejudice or liability. If in doubt seek advice from a qualified insured professional - Find a Solicitor or go to the National Probono Centre.

                              If you spot an abusive or libellous post then please report it by Clicking Here. If you need to contact me, for instance if I've issued you a warning, moved, edited or deleted your post, please send me a message by clicking my username.

                              Comment

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