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I found another loan with TSB/UDT from the 90's complete with account number and showing PPI was added to the original loan, so I sent a DSAR to them at the London address (25 Gresham St) because I could find nothing about TSB UDT Ltd. anywhere.
After nearly 4 weeks and not hearing anything I contacted LTSB about this one and it seems that they have lost it somewhere or at least they can't find it, the London office told me that unless you send it with a contact name the mail simply goes to a sorting centre to be looked at and distributed from there, I contacted LTSB in Andover and they don't have any record of it, they suggested contacting the Newport office but despite several emails (6 in the last week, 1 per day, trying to be annoying and even using return receipts) they have up to yet declined to answer, the phone number I have just rings out. I did send it recorded delivery but they must be signed for en-mass in London.
The cheque has not been presented yet so what should my next step be?
Send the whole lot again to Newport where I was pointed to for all DSAR requests or to wait a while longer? It has already been nearly 4 weeks on this one.
After nearly 4 weeks and not hearing anything I contacted LTSB about this one and it seems that they have lost it somewhere or at least they can't find it, the London office told me that unless you send it with a contact name the mail simply goes to a sorting centre to be looked at and distributed from there, I contacted LTSB in Andover and they don't have any record of it, they suggested contacting the Newport office but despite several emails (6 in the last week, 1 per day, trying to be annoying and even using return receipts) they have up to yet declined to answer, the phone number I have just rings out. I did send it recorded delivery but they must be signed for en-mass in London.
The cheque has not been presented yet so what should my next step be?
Send the whole lot again to Newport where I was pointed to for all DSAR requests or to wait a while longer? It has already been nearly 4 weeks on this one.
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