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My daughter opened a student account in 2002 and was given an o/d of £250 when she went to uni things didn't work out and she left by which time the agreed o/d limit was £1000, she contacted the bank went in for an interview explained she had left and that she would seek work they said best way forward was to change account to a graduate account and increase limit to £1250 even though she never graduated.
She began her training as a nurse but decided to take a gap to start a family with the intention of returning to work. Because she was still technically a student the bank made no demands for her to repay the o/d but over time she paid the odd amount here and there when she could afford it.
She returned to work as a carer for adults with severe learning and behavioural problems they pay was poor but she loved the work, meanwhile hubby was working in a very poorly paid job and money was very tight so nothing was paid off the o/d, there was little or no contact from the bank to pay this so things were just left.
In May last year they had another baby and in Jan hubby lost his job this coincided with the bank changing the account to a current account by which time the balance was £1000 and they began to add interest and then charges because the interest took them over the £1000 agreed limit, balance now £1250 and rising. The bank are phoning constantly (sent the harrasment template last week)
At the beginning of March our lovely grandson now 11months old was diagnosed with a serious brain condition, severe development delays and many more problems he now requires 24 hour care and will do for the rest of his life. As a result my daughter cannot return to work although hubby continues to look for work, they are in reciept of benefits and have no savings the family support worker has checked all benefit entitlements and we are in the process of waiting to hear about DLA. I have tried to give a full picture of the situation in the hope I can get some guidance on how best to approach the bank for help. Can anyone point me in the right direction please.
Many thanks for taking the time to read.
She began her training as a nurse but decided to take a gap to start a family with the intention of returning to work. Because she was still technically a student the bank made no demands for her to repay the o/d but over time she paid the odd amount here and there when she could afford it.
She returned to work as a carer for adults with severe learning and behavioural problems they pay was poor but she loved the work, meanwhile hubby was working in a very poorly paid job and money was very tight so nothing was paid off the o/d, there was little or no contact from the bank to pay this so things were just left.
In May last year they had another baby and in Jan hubby lost his job this coincided with the bank changing the account to a current account by which time the balance was £1000 and they began to add interest and then charges because the interest took them over the £1000 agreed limit, balance now £1250 and rising. The bank are phoning constantly (sent the harrasment template last week)
At the beginning of March our lovely grandson now 11months old was diagnosed with a serious brain condition, severe development delays and many more problems he now requires 24 hour care and will do for the rest of his life. As a result my daughter cannot return to work although hubby continues to look for work, they are in reciept of benefits and have no savings the family support worker has checked all benefit entitlements and we are in the process of waiting to hear about DLA. I have tried to give a full picture of the situation in the hope I can get some guidance on how best to approach the bank for help. Can anyone point me in the right direction please.
Many thanks for taking the time to read.
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