diddlys mums washing machine...

[diddlydee]

Re: diddlys mums washing machine...

Update: 04/10/12 - email received

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Good Afternoon,

Please accept our sincerest apologies for the problems that you have had regarding your washing machine.

As you are outside the manufacturers guarantee, this issue would fall under the sales of goods act 1979, you in fact have 6 years from date of sale for 'a reasonable amount of compensation/damages, this doesn't mean your product has to last the length of time, its the limit for making a claim in respect of a fault that was present at the time of sale. As such we do not believe that this product had a latent or inherent fault and would not be able to further your claim without evidence to prove such.

The burden of proof, that the product had a latent or inherent fault, lays with the consumer (After the first 6months). With this in mind we would be unable to reimburse any costs relating to an engineers visit.


Many Thanks,

Electrical Discount UK
Customer Service

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I fancy firing off a reply tonight. Any suggestions welcomed. How about the EU directive here http://ec.europa.eu/publications/boo...move/64/en.pdf (see section for guarantees) as this purchase was under two years ago.

[diddlydee]

Re: diddlys mums washing machine...

Update: 02.10.12 - email sent

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FAO: Mr Mark Walder, Customer Service Manager
FAO: Mr Michael Scothern, Company Director

I write further to my daughters telephone conversation with Jordan, regarding the breakdown of the above detailed washing machine.

This machine was purchased on the 21st October 2010, less than two years ago, and has now developed a fault which deems the appliance unusable.
Your colleague, Jordan, quoted that the warranty for replacement parts and labour was for one year from purchase, and thereafter that parts only would
be replaced free of charge; labour was chargeable under the warranty. The warranty company have quoted £104 for a call out.

I would refer you to the Sale of Goods Act which specifically states that even after any warranty period (remember the Sale of Goods Act overrides any warranty - fact; it is the LAW) goods should be fit for their purpose for an anticipated period of time.
Furthermore, an EU Directive (article 5) which also overrides any locally offered warranty, states that all products purchased within the EU are covered for a period of 24 months.

Anybody would expect that a washing machine, of well respected manufacture and with less than average usage should still be operational after a period of less than two years; certainly this is what the Sale of Goods Act states.

My contract for this supply is with yourselves; it is you who invoiced me for the goods; not the manufacturer, but Electrical Discount UK.

Therefore, my rights as a consumer, by law, are that you offer me a repair, replacement or partial refund for the item purchased, and do not fob me off with a referral back to the manufacturer or a paid repair.

The warranty company have confirmed that they will be able to visit my premises on Monday, 8th October, to carry out the repair, but only under their "paid labour" conditions.

I therefore anticipate your reply, no later than 48 hours from receipt, to confirm that you will cover any labour costs in repairing this machine. Alternatively, you will offer a replacement machine at no charge.

[diddlydee]

Re: diddlys mums washing machine...

Thanks Nids.

Have telephoned them and spoke to a guy named "Jordan". He quoted warranty "blah blah blah", so got info for customer service manager, namely Mark Walder.

Will email and update here.

[Never-In-Doubt]

Re: diddlys mums washing machine...

Mr M G Scothern, Electrical Discount UK, 81 Northgate, BLACKBURN, Lancashire BB2 1AA

[SA Gold]

Re: diddlys mums washing machine...

Good luck - keep us posted!

[IF]

Re: diddlys mums washing machine...

Go get 'em Diddly

[diddlydee]

So for those of you who remember the Pixmania fight I had a year ago, here we go again!

Mums washing machine has been owned since 21 October 2010, and has broken down. They want £120 call out fee for the engineer, but the parts are apparently free as she had a free one year extension on the parts only.

Purchased from Electrical Discount UK (website www.electricaldiscountuk.co.uk)

Bollocks to that, I said, we'll get the repair done free.

Watch this space...

(PS. if anyone happens to have any contact names for them, please feel free to share !)