diddlys mums washing machine...

[Never-In-Doubt]

Re: diddlys mums washing machine...

erm

no contract with the manufactuer , so you cannot attack them anyway, and yes, id sue the fookers in a heartbeat.

I do wish you'd read the history!!

A manufacturer will help to avoid unnecessary damage to brand, hence why start legal action when you really don't need to! That is what we are suggesting. first.

[Paul.]

Re: diddlys mums washing machine...

erm

no contract with the manufactuer , so you cannot attack them anyway, and yes, id sue the fookers in a heartbeat.

[Never-In-Doubt]

Re: diddlys mums washing machine...

you dont need the manufactuer

All you need, is the Sale of Goods Act 1979 as amended.

S14,15 and i think its 48 too

Read the thread - they aint listening and unless diddly takes legal action then what else is there to do?

So we go via manufacturer to avoid court!

[Paul.]

Re: diddlys mums washing machine...

Sale of Goods Act 1979

Sale of Goods Act 1979

[Paul.]

Re: diddlys mums washing machine...

you dont need the manufactuer

All you need, is the Sale of Goods Act 1979 as amended.

S14,15 and i think its 48 too

[Never-In-Doubt]

Re: diddlys mums washing machine...

I managed to get it resolved by bringing the manufacturer into the mix.

Try that again

[diddlydee]

Re: diddlys mums washing machine...

For clarification purposes, the machine came with a one year free warranty, and if you registered the machine online, they did a free extension for an additional year, but for parts only; this isn't a paid for warranty extension.

I haven't gone to trading standards yet, no. On my previous similar issue, I managed to get it resolved by bringing the manufacturer into the mix.

Therefore, my pencilled schedule is as follows:

contact manufacturer to try to resolve
if no joy, contact trading standards
if no joy, small claims court

If anyone thinks I should do any of the above any differently, please feel free to shout

[Pixie]

Re: diddlys mums washing machine...

Pixie, she is in her late sixties, and only uses the machine once a week. There is only two of them, and it ain't like they roll around in fields getting muddy; hence the machine has much less than average use.

That's what I was thinking. It isn't as if she's washing a load of muddy football kits or anything.

I don't suppose Hotpoint would care about local papers; although the retailer might, and I think I'm right in saying you are in the retailers local area?

It was the retailer I was thinking about, not Hotpoint. Yes, I'm in the retailer's local area...I could still pop over there with my boxing gloves...

I'm surprised to be honest as Elsa mentioned SafeBuy and it seems that the place your Mum bought the washing machine is part of Harry Garlick, who have a good name in these parts.

Have you contacted trading standards yet, as Cloggy suggested?

[Never-In-Doubt]

Re: diddlys mums washing machine...

Diddlydee hasn't said it wasn't a warranty provided by insurers.

It wasn't otherwise we'd not be here having this conversation at all....

[PlanB]

Re: diddlys mums washing machine...

No you cannot go to the FOS!

The FOS element is for any extended warranty ONLY (via insurers) that refuse payout, as the insurer falls within the remit of the FOS.

A warranty itself does not.

Extended warranty is a financially regulated product hence the FOS involvement.

Diddlydee hasn't said it wasn't a warranty provided by insurers.

[Never-In-Doubt]

Re: diddlys mums washing machine...

If there's a warranty or an extended warranty on the machine then your complaint can be dealt with by the FOS. It seems bizarre to have a policy which covers parts only and if this limitation has come as a 'surpise' then I think your complaint is worth making. After all they'll know they have to pay £500 to the FOS to investigate the complaint so it would be cheaper to provide your Mum with a new machine

http://www.financial-ombudsman.org.u...ranties.html#3

Don't worry about the time it takes to go to the FOS just get the machine fixed and keep the receipt to claim back the cost.

No you cannot go to the FOS!

The FOS element is for any extended warranty ONLY (via insurers) that refuse payout, as the insurer falls within the remit of the FOS.

A warranty itself does not.

Extended warranty is a financially regulated product hence the FOS involvement.

[PlanB]

Re: diddlys mums washing machine...

Mums washing machine has been owned since 21 October 2010, and has broken down. They want £120 call out fee for the engineer, but the parts are apparently free as she had a free one year extension on the parts only.

If there's a warranty or an extended warranty on the machine then your complaint can be dealt with by the FOS. It seems bizarre to have a policy which covers parts only and if this limitation has come as a 'surpise' then I think your complaint is worth making. After all they'll know they have to pay £500 to the FOS to investigate the complaint so it would be cheaper to provide your Mum with a new machine

http://www.financial-ombudsman.org.u...ranties.html#3

Don't worry about the time it takes to go to the FOS just get the machine fixed and keep the receipt to claim back the cost.

[LooLoo]

Re: diddlys mums washing machine...

Good luck Diddles!

[The Tech Clerk]

Re: diddlys mums washing machine...

is that all...?

I thought I'd have hit 50k already

Here we go = He is Thinking again, give him the Pill??!!! lol

[Never-In-Doubt]

Re: diddlys mums washing machine...

Diddy please do not feed the troll at 27,000 posts i think its time he called it a day.

is that all...?

I thought I'd have hit 50k already