diddlys mums washing machine...

[kilasuit]

Re: diddlys mums washing machine...

You're a star, as always xx

Diddy please do not feed the troll at 27,000 posts i think its time he called it a day.

[jen_br]

Re: diddlys mums washing machine...

You know it, I know it - lets keep it that way

pffft LOL


Good Luck thou!!!!

[Never-In-Doubt]

Re: diddlys mums washing machine...

You know it, I know it - lets keep it that way

[diddlydee]

Re: diddlys mums washing machine...

You're a star, as always xx

[Never-In-Doubt]

Re: diddlys mums washing machine...

Head Office Address: Customer Complaints, Indesit Company UK Ltd, Morley Way, Peterborough, PE2 9JB, United Kingdom

[diddlydee]

Re: diddlys mums washing machine...

Thanks all

Hotpoint were going to be my next port of call ... certainly it worked when I got the manufacturer involved with my TV problems with Pixmania (Toshiba were excellent btw!)

Watch this space ---> ( )

Well, not permanently, obviously, I know you have busy lives! xx

[Never-In-Doubt]

Re: diddlys mums washing machine...

ps to get the engineers report, you SAR them. They must comply as the report will have YOUR personal details on it

Just saying like. People forget companies also need to comply with DPA - registered or not!

[Never-In-Doubt]

Re: diddlys mums washing machine...

Why not explain your whole situation to the actual manufacturer. You know, a manufacturer will be happy to offer free after service support if it keeps a loyal customer happy.

Samsung and Nokia are both leaders in this, as are LG. I had an issue with Samsung long after warranty but as everything electrical we own is Samsung (other than phones) we're good value for money so they fixed for free. They're renowned for it, as are Hotpoint as matter of fact.

Try it, try a polite pleading approach as if it's your mum writing, not you. Add a sob story and just ask if there's anything they can do. You may be surprised.

Make sure it's via letter from your mum to their customer relations dept. found on the sticker on back of appliance

[The Tech Clerk]

Re: diddlys mums washing machine...

Like I had one it broke down 1 day after warranty ran out , 6 calls later to the manufacurer, no joy, never bought their appliances after that, it was a Candy, which I believe is a Hoover trade mark if I remember correctly, my fridge/freezer is a Candy bought same time o.k. though, but never go back to that Brand again.

[jen_br]

Re: diddlys mums washing machine...

I would be calling... and emailing daily until they just get annoyed and get someone to speak to you. I would also be calling the retailer... daily. I did that with SCS until we got what we wanted.

[diddlydee]

Re: diddlys mums washing machine...

Jen, the engineer was from the Hotpoint warranty company. When mum asked if he would write something on the report, he just smiled at her and said that he couldn't do that. In order to get the machine repaired, she had to pay up front for the callout, and I informed her that we would send the report/invoice to the retailer, in the hope that they would see sense. It's only £105 for goodness sake - a lot of money to mum, but naff all to a large electrical distributor!

Pixie, she is in her late sixties, and only uses the machine once a week. There is only two of them, and it ain't like they roll around in fields getting muddy; hence the machine has much less than average use.

I don't suppose Hotpoint would care about local papers; although the retailer might, and I think I'm right in saying you are in the retailers local area?

I also think I'll highlight it to Hotpoint themselves in the meantime... although whether they will care is another matter? These large companies seem to think they can walk all over the consumer. But they think wrong with me; diddly does not sit back and get walked over.

[Pixie]

Re: diddlys mums washing machine...

I don't know anything about the legalities but you would think that the company would want to avoid bad publicity on a consumer forum...

I don't know how old your mum is but it isn't as if she's been doing lots of family washes.

My washing machine's more then 10 years old and, apart from one replacement part it's still going strong (hope I haven't jinxed it now)...and it was doing family washes for the first few years.

Perhaps I/you could send an email to the local paper with a link to this thread?

[jen_br]

Re: diddlys mums washing machine...

Right, So why can't you get the engineer to write what you need? surely this was THEIR engineer right so he knows what they need - maybe I missed something.

This isn't right and im sure the company is just trying it on.

[diddlydee]

Re: diddlys mums washing machine...

Thanks for your comments. I know that SOGA exists, I am also aware that the retailer is shirking, hence I would go to court if necessary. But it would be easier if I didn't have to.

Despite my emails (several) to the retailer, they seem to want to ignore my reasonable request for a refund of the labour charge. I can't physically make them pay up at this moment, but will continue to fight until I have justice!

[The Tech Clerk]

Re: diddlys mums washing machine...

truth is that retailers may be liable for up to six years.

Consumer experts say retailers are exploiting ambiguous legislation to wriggle out of their responsibilities. Ministers, however, claim the law is quite clear. The Sale of Goods Act offers protection against faulty goods even when the manufacturer's guarantee has run out. The act says goods must last a reasonable time - and that can be anything up to six years from the date of purchase.