TxtLoans

[Diasflac]

Re: TxtLoans

And none of those charges are implied as appropriate based on actual cost. You could appeal those costs if you wanted, £12 per month is an acceptable late/missed payment charge. Not £300 per month!

Exactly why the FOS ruled in my favour.

[Never-In-Doubt]

Re: TxtLoans

If anyone ever considers this company for a loan, they may have cleaned up their act since but here is what I was charged:
£25 from the first day and each week after for non-payment. x 3 = £75
£50 to default the account. x 1
£80 Debt collection fees x 1.
£20 per e-mail and letter sent regarding account. x 5 £100
£59 Additional months interest added to account. x 1

Not in that order, but that made a loan of 150.00 with a payment of £200 go to £564 in just over a month.

And none of those charges are implied as appropriate based on actual cost. You could appeal those costs if you wanted, £12 per month is an acceptable late/missed payment charge. Not £300 per month!

[CAPS ESC]

Re: TxtLoans

since you seem well covered -back to your original Q

what are the best ways to give them work to do,

I get the impression that most DCs ignore the contents of our letters and send us templates,
but you might want to try charging them for you having to pursue this matter.

Use their own fee rates and become like a debt collector yourself,

ie threaten further action,
weekly reminders(chargeable)
legal costs
interest for late payments.
If their fees are in contract, they view them as reasonable.

[Diasflac]

Re: TxtLoans

do you have a record of you offering to pay them the £150 and their refusal?

I called them to make the payment, FOS sent letters to us both. They looked at the notes on the account and passed me back to Paul Smith, he told me he wouldn't accept their judgement and I owed £564, so I put it in writing to both them and FPC with copies of the FOS letter. Txt didn't respond to my letter, I'm guessing Txt didn't respond to FPC when they investigated which is why it's nearly 2 years later.

I have stated in a letter to both FPC and Txtloans that I will not make any payment until I receive a letter from them confirming £150 is the final balance owed and no further amounts are owed. This is why it's still not being paid, because they keep asking for the £564.00.

Since I've already done this and have sent them recorded. I have no interest in going through it again with a different agency. Wasting their time seems like the option I'd like to go down, if they do apply to court, the FOS letter will be sent to the court where I'm guessing the case will be struck out once they see it.

If anyone ever considers this company for a loan, they may have cleaned up their act since but here is what I was charged:
£25 from the first day and each week after for non-payment. x 3 = £75
£50 to default the account. x 1
£80 Debt collection fees x 1.
£20 per e-mail and letter sent regarding account. x 5 £100
£59 Additional months interest added to account. x 1

Not in that order, but that made a loan of 150.00 with a payment of £200 go to £564 in just over a month.

[CAPS ESC]

Re: TxtLoans

do you have a record of you offering to pay them the £150 and their refusal?

[Diasflac]

I had a loan with this company but while on holiday my card was cloned so I cancelled it, obviously couldn't make a payment until I got home, got the new card etc because they didn't take credit card payments.

This was in March 2011, when I got home and checked my e-mail they had levied £120.00 of charges on top of the £200 payment due (loan was for about £150) and £80 in debt collectors fee's. When my card was cloned I did e-mail them from holiday to say this. They said on the phone they didn't accept e-mail correspondence (despite e-mailing themselves). Obviously wasn't going to ring from abroad.

So I told them where to shove it, since then they've added over £100 more interest and the amount stood at £564.00. This was all in the matter of 3 weeks for a £150.00 loan.

I made a complaint to them and eventually spoke to their MD Paul Smith who said the charges were in the contract and I had to pay them. A week later they sent a default notice and I had a letter from FPC. I reported TxtLoans immediately to the FOS and sent the complaint details for unfair contract terms to FPC International.

In May 2011 the FOS upheld my complaint and demanded the amount due be reduced to the original £150 loan I took out by TxtLoans and the default be removed from my credit file (which it has been). In the mean time a letter from FPC saying simply that Txt had rejected my complaint. So I sent them a copy of the letter sent to both myself and FOS and said further recovery action of any amount over £150.00 would be reported to the OFT under unfair debt recovery practices following an investigation by the FOS. FPC sent a letter saying they would investigate in June 2011... I heard nothing since.

Today I have an e-mail from Lucas Credit Services demanding the amount of £564.00 on behalf of their client. I have responded on the e-mail giving all the details (but not acknowledging the debt) and said that as the FOS have upheld my complaint any further correspondence will only serve to give them work to do and waste their time for my own amusement, with a suggestion they pass the debt back to their client.

If they do contact me again, what are the best ways to give them work to do, I'm going to lie about things and force big investigations and costs on their side for a debt they can never recover.

I want someone in their office to spend hours investigating this debt and to get absolutely no where. There's no law against me lying to them and I have a letter from the FOS saying I should only have to pay £150.00, which TxtLoans have refused to speak to me to take the payment saying it wouldn't clear the balance.

Eventually I'm hoping to wind them up for so long even the £150.00 I do have to pay will become SBarred .