Harveys Furniture Problem

[PlanB]

Re: Harveys Furniture Problem

I'll alert Andrew as he might be able to advise.....

on a suitable diet ?

[PlanB]

Re: Harveys Furniture Problem

There is also the furniture ombudsman remember -> https://www.fira.co.uk/news/article/...ture-ombudsman

linky -> http://www.thefurnitureombudsman.org

I always forget that useful nugget of information you taught me. Harveys are members too

http://www.thefurnitureombudsman.org...veys+Furniture

[Beefy1976]

Re: Harveys Furniture Problem

I'll alert Andrew as he might be able to advise.....

Thank you.

[Never-In-Doubt]

Re: Harveys Furniture Problem

I'll alert Andrew as he might be able to advise.....

[IF]

Re: Harveys Furniture Problem

I'd report him to the Fatist Police, the cheeky bugger

[Beefy1976]

Re: Harveys Furniture Problem

^^^^ I must say I don't like the attitude of that engineer. Who is he to say where you can and can't sit on your sofa. Did it come with a disclaimer or instructions which said that you had to rotate where you place your bottom in order to keep the sofa in good shape? Is he implying that you are 'hefty'?

I'd report him to the Fatist Police, the cheeky bugger

He was a nightmare and did very little other than take a couple of photos!!

[Never-In-Doubt]

Re: Harveys Furniture Problem

There is also the furniture ombudsman remember -> https://www.fira.co.uk/news/article/...ture-ombudsman

linky -> http://www.thefurnitureombudsman.org

[PlanB]

Re: Harveys Furniture Problem

there was an issue with the firmness of the seating on the 3 seater sofa. Basically the middle seat is higher, and considerably firmer than the 2 end seats.

. . . . they sent an engineer out. He said it was because the middle seat has been sat on less and therefor firmer. . . . . Harveys said they could insert extra foam in the 2 end seats which should make the situation better. . . .

^^^^ I must say I don't like the attitude of that engineer. Who is he to say where you can and can't sit on your sofa. Did it come with a disclaimer or instructions which said that you had to rotate where you place your bottom in order to keep the sofa in good shape? Is he implying that you are 'hefty'?

I'd report him to the Fatist Police, the cheeky bugger

[Beefy1976]

Re: Harveys Furniture Problem

Many thanks for your very fast replies!

I paid using their interest free credit which is with Ikanco bank.

Do you know of a good letter/template I can use as I want to put everything in writing to Harveys rather than email from now on.

Thanks again,
Beefy

[PlanB]

Re: Harveys Furniture Problem

Am I within my rights to ask for a replacement or do I have to accept there offer of a series of repairs?

You have the legal right for a full refund of the money you paid. You don't have to accept repairs or a replacement.

How did you pay for this sofa? Was it by credit card or a loan? If so you'll be covered by section 75 of the CCA and the 'creditor' will have to pay up since they have a joint liability. Contact them right away if applicable. Here's some info on your rights:

http://www.which.co.uk/consumer-righ...mer-credit-act

[SaltnVinegar]

Re: Harveys Furniture Problem

You should be covered under the sale of goods act. You can find all your options here:

http://sogahub.tradingstandards.gov.uk/

[Beefy1976]

Hi Everyone,

At the end of October I took delivery of my new sofas from Harveys and there was an issue with the firmness of the seating on the 3 seater sofa. Basically the middle seat is higher, and considerably firmer than the 2 end seats.

I emailed Harveys and they sent an engineer out. He said it was because the middle seat has been sat on less and therefor firmer. I explained that wasn't the case as the issue had been there since the sofa arrived. He said he would report the fault and I was to call Harveys to see what they would do. There is also damage to the corners of both sofas where it was squashed in transit. He said he would report on this also but didn't - He only took photos.

Harveys said they could insert extra foam in the 2 end seats which should make the situation better. They agreed to send out another engineer to do this and also look at the damage from delivery.

He came out and said he could insert the pads but it would have to be done on another visit. He also said the damage could be repaired by unpicking the stitching and refilling and applying heat to set it in position. All this will have to be done on another visit.

The sofa is also now creaking when it reclines so I think I have been unlucky and just have a really poor quality product. The comfort is also nowhere near the same as it was in the store.

I would really like to know what rights I have here. I have already taken 2 days off work and I am still no nearer to a resolution. Am I within my rights to ask for a replacement or do I have to accept there offer of a series of repairs?

It was not a cheap sofa so I really want to try and sort this out but so far their customer services are next to useless! It's also interesting that they vet reviews before they are posted on their website so you find it very hard to leave a negative review.

Any help with this would be appreciated.

Many thanks,
Beefy