I need help ?? The creditor sent me letter back saying it could not provided the cca agreement or default notice and as such closed the account and no longer
pursue the existing debt. I thought great but they said nothing about the default so I sent them a letter to ask about removal of the default notice from my account as they could not provided the relevant documents. They have sent me a letter saying:
The fact that the documentation is not available in this case is a separate issue to that of the registration of the default. Aktiv kapital has an obligation as data controllers to provide this information to the credit reference agencies. As this is a legitimately defaulted account it is reported as such.
And they go on to say that they our satisfied with default as it’s a true reflection of the account in question and therefore cannot agree to remove it????
So can anyone help me with this matter please??? Am not too sure what to do next really
Any help I will be most grateful.
Kindest Regards,
Stephen
pursue the existing debt. I thought great but they said nothing about the default so I sent them a letter to ask about removal of the default notice from my account as they could not provided the relevant documents. They have sent me a letter saying:
The fact that the documentation is not available in this case is a separate issue to that of the registration of the default. Aktiv kapital has an obligation as data controllers to provide this information to the credit reference agencies. As this is a legitimately defaulted account it is reported as such.
And they go on to say that they our satisfied with default as it’s a true reflection of the account in question and therefore cannot agree to remove it????
So can anyone help me with this matter please??? Am not too sure what to do next really
Any help I will be most grateful.
Kindest Regards,
Stephen
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