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Energy customers hit with backdated bills
When Clare Crisp received an email from her energy provider, Shell Energy last November, she was shocked and confused. Her direct debit had been nearly doubled from £72 to £130 per month, despite her account previously being £148 in credit. "I looked at my bills and thought: what on earth has... -
12,000 Shell Energy customers in line for refunds and....
............. compensation after watchdog tells it to cough up £390k due to overcharging- Shell Energy will refund £100,736 to all 12,000 accounts affected
- 6,200 customer accounts that paid above the cap level will receive £10 each
- 5,600 accounts which saw a delay in their bills being reduced
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Energy customers will now receive automatic compensation
........of up to £120 for switching errors or late return of credit- Customers will receive £30 from energy firms who fail to return credit balances
- Those who have been switched by accident could get up to £120
- The new rules come into effect from May 1 and could benefit thousands
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5corpio started a blog post Small energy suppliers face tighter scrutiny and stricter testsin 5corpioSmall energy suppliers face tighter scrutiny and stricter tests
...... watchdog reacts to rash of failures- Energy firms applying for a license will have to show they can fund their operation for the first year
- They will also have to outline they expect to comply with regulatory obligations
- It is hoped the new rules will stop further small suppliers collapsing
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smart meter forced by energy tariffs from the Big Six
You HAVE to get a smart meter for most of the top fixed energy tariffs from the Big Six - but we reveal the best deals that don't need one fitted- Many of the cheapest tariffs require a smart meter being fitted
- Most smaller energy suppliers do not insist on the installation
- We reveal the best
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New Ofgem cap prompts E.On to raise energy prices
Energy supplier E.On has become the first major company to announce price rises in response to a new cap set by the regulator for the start of April. On Thursday, Ofgem said it would allow suppliers to charge more to those on default tariffs owing to a rise in wholesale costs. Now E.On has confirmed... -
5corpio started a blog post Energy firms likely to miss smart meter deadline, warns Which?in 5corpioEnergy firms likely to miss smart meter deadline, warns Which?
Large energy suppliers will need to triple the number of smart meters they are installing to meet a 2020 deadline, consumer group Which? has warned. It said firms would need to install 30 smart meters a minute, every day, for the next two years to replace the 46 million existing meters. At present,... -
Ovo Energy faces Ofgem investigation
The UK's energy regulator is to look into whether Ovo Energy has given inaccurate information to its customers over how much energy they have used. Ofgem said it would study the estimates Ovo gave to its customers over energy use during the winter of 2016-17. The regulator said incorrect consumption... -
Ofgem boss: I'm sorry for failing vulnerable consumers
Dermot Nolan, the chief executive of energy regulator Ofgem, has apologised for failing vulnerable consumers. "We could have done better, and should have done better, for vulnerable customers," he told MPs on the Business and Energy Committee. Asked whether he wished to apologise to them,... -
Energy suppliers must help vulnerable customers in debt
Gas and electricity firms must do more to help those struggling to pay bills by spotting debt before it becomes severe, the energy watchdog has said. While the number of customers in debt is down, providers allow customers to accrue £600 in unpaid bills on average before they start paying money back.... -
5corpio started a blog post Ofgem proposes measures for debt recovery and consumer protectionin 5corpioOfgem proposes measures for debt recovery and consumer protection
Energy regulator Ofgem has this week (July 3) proposed a series of measures to help vulnerable customers – including a price cap on the warrant of force-fitted prepayment meters. This proposal is one of many steps the regulator wants to take to ensure fairness across the market including the introduction... -
Roll-over risks for fixed-price energy customers
Half a million households could see a 51% increase in their energy bills this summer - if they simply allow their old fixed-price tariffs to roll over. The warning comes from uSwitch, the price comparison and switching service. It says the biggest increases will be for Npower customers, who could see... -
Energy prepay cap to save customers £80, announces Ofgem
Energy prepay cap to save customers £80, announces Ofgem
This is a duplicate of the Blog Entry made on: 7th February 2017 13:36
Four million customers on prepayment energy meters are expected to save around £80 a year after a price cap was announced by energy regulator Ofgem.... -
Energy firms told to refund customers after gas meters mistake
Energy firms told to refund customers after gas meters mistake
This is a duplicate of the Blog Entry made on: 15th August 2016 07:16
Energy firms have been ordered to refund thousands of gas customers affected by a meter reading mistake....
The error - caused by companies -
The UK firm that wants to give big spenders a big shock
The UK firm that wants to give big spenders a big shock
This is a duplicate of the Blog Entry made on: 19th May 2016 16:19
One British firm is seeking to put the buzz back into budgeting by giving bank customers an electric shock if they overspend....
Intelligent Environments