An old sorted issue has raised it's ugly head

[pompeyfaith]

As some of you may know I had a right battle on with the Co-op bank, FOS and many DCA's over Payment Protection Insurance, this was over two years ago and thought it had been settled to both mine and the banks satisfaction indeed the letters that I will post here prove that.

Due to the FOS not backing me up I took it back to the bank direct and we reached an agreement on the PPI owed to me and the full settlement of an outstanding loan, current account overdrawn balance and charges they had added despite a previous paid out bank charges claim.

I agreed to settle the loan in full (no settlement) providing they dropped the charges of £360 and I would pay the amount of £344 on the current account this they agreed to and all came out of the PPI settlement of £8136.89 leaving a settlement to me of £1154.25 which I duly received.

I was assured that this was the end of the matter and all accounts would be closed.

Now two years later I get a letter from lowell portfolio 1 saying they have brought a debt of £359.98 this is the bank charges I was told had been wiped, there is also a letter enclosed from the bank saying they have sold the debt to lowells on the 28 December 2012 I have had no correspondence from the bank in over 2 years since I reached agreement with them.

I am livid and seriously considering issuing an N1 for compensation from both lowells and the bank.

It says on the lowells letter " before your account to us co-op bank have checked their records and can find no reason why this should remain unpaid, therefore we request this debt be paid to us"

Yeh right you aint getting a fucking penny.

So what is the best way to go with this, shall I reply to the Co-op and Lowells? let lowells get more heavy? or take them to the cleaners with a court claim?

Please leave this in open forum as I have nothing to hide and been more than accommodating with them.

Regards

[SXGuy]

Re: An old sorted issue has raised it's ugly head

ok this agreement that they would remove the charges, have it in writing? im guessing not?

[pompeyfaith]

Re: An old sorted issue has raised it's ugly head

ok this agreement that they would remove the charges, have it in writing? im guessing not?

Look in the letter it says " we are prepared to waive the charges"

[pompeyfaith]

Re: An old sorted issue has raised it's ugly head

Think I got a good case here to get a few pennies out of both lowells and the co-op as clearly neither checked the issues regarding this had they have done they would have found a very long paper trail at the co-op all of which I still have.

[pompeyfaith]

Re: An old sorted issue has raised it's ugly head

They also refunded just under 2k of bank charges previous to this issue in a separate claim.

[pompeyfaith]

Re: An old sorted issue has raised it's ugly head

Think I have them bang to rights here niddy, but will await your wise words of what you think of course m8

[Never-In-Doubt]

Re: An old sorted issue has raised it's ugly head

Mate just go back to the DCA and send a copy of proof that you've settled. Then complain to the bank (formally) and then start FOS action against both.

They should remove the debt and fix it easily enough, also get your credit file if you're subscribed cos they may have incorrectly added a default too which adds more weight.

I'd not go looking for a fight, just get it sorted, ask for compo and complain to the regulator - that should see you a few hundred better off - much better than a claim N1 matey. We both know that's not how we do things

[pompeyfaith]

Re: An old sorted issue has raised it's ugly head

Think ill write to the FSA Niddy bearing in mind the co-op bank has just be fined by them.

[pompeyfaith]

Re: An old sorted issue has raised it's ugly head

Mate just go back to the DCA and send a copy of proof that you've settled. Then complain to the bank (formally) and then start FOS action against both.

They should remove the debt and fix it easily enough, also get your credit file if you're subscribed cos they may have incorrectly added a default too which adds more weight.

I'd not go looking for a fight, just get it sorted, ask for compo and complain to the regulator - that should see you a few hundred better off - much better than a claim N1 matey. We both know that's not how we do things

OK thanks that is what I will do, I am sure you can appreciate my frustration at these idiots.

[Never-In-Doubt]

Re: An old sorted issue has raised it's ugly head

Think ill write to the FSA Niddy bearing in mind the co-op bank has just be fined by them.

Mate calm down, think about things and do nothing yet.

The way you need to react is quite simply to follow what you see here daily.

• 1. Write to the DCA and explain the problem is old, sorted with the bank and formally complain at them for not carrying out checks prior to purchasing the debt, due diligence is key to all debt purchasers;
• 2. Write to co-op with the same and attach copies of last communication and say you're fuming at them and demand it investigated and rectified immediately - also formally complain at the same time and send copies of the complaint to the DCA;
• 3. No matter how they reply, wait the 28 days / final response then go to the FOS. At that point we'll try and help you get compo via the FOS

See, simples when you're calm and collected

[SaltnVinegar]

Re: An old sorted issue has raised it's ugly head

Hi Pompey

Yes I remember you getting the PPI settlement all that time ago! I cannot believe that they have now done this to you.

I agree with everything thats been said already. Send a complaint letter to Lowell and Co-Op. This is the correct route you need to go down first as even if you did issue an N1 the first thing you would be asked is what avenues you have used to try to resolve the situation................

What the demonstrates is you must ALWAYS keep communication from creditors, even when you think everything has been done and dusted as the @holes will come back and try to bite you in the future.

Good luck with your complaint. I hope that you get another round of compo from them for their incompetence in addition to the PPI refund.

Best
SnV

[Riz]

Re: An old sorted issue has raised it's ugly head

• 3. No matter how they reply, wait the 28 days / final response then go to the FOS. At that point we'll try and help you get compo via the FOS

And even if you don't, it will cost Lowlifes £500. More than the non-existent debt they are chasing.

[Undercover Elsa]

Re: An old sorted issue has raised it's ugly head

Letter to Marc Davis word doc removed from post #1 as full name and address showing...

Elsa x

[pompeyfaith]

Re: An old sorted issue has raised it's ugly head

Thanks Elsa an old letter so thought it had been removed

[oscar]

Re: An old sorted issue has raised it's ugly head

I agree with Niddy, take a think and a breather.

If I wanted to be pedantic, I'd send them a drawing that bloke apparently did (but the spider only had 7 legs)