With youth unemployment expected to crash through the one million barrier this week – and with the outlook for adults little brighter – it is like the Eighties all over again. Except in one all-important respect. Back then the first port of call when you were unemployed was the local Jobcentre, whose distinctive orange frontage was a feature of every High Street. Thirty years later, the decor has changed – orange has given way to pale green. So has the name. Jobcentre is now Jobcentre Plus.
But the remarkable fact is that as the numbers out of work soar, Jobcentre Plus is in disarray and facing office closures. It seems to be more a case of Jobcentre minus. At least those working for the Government agency, part of the Department for Work and Pensions (DWP), will know how their customers feel, given that some of them may join the swelling ranks of the unemployed. To make matters worse, for many jobseekers the task of finding their local centre can be almost as difficult as finding work. Even when someone can unearth an address, they may arrive to find the office has been shut down. And those lucky enough to get to a Jobcentre Plus that has escaped the axe report that some staff know little or nothing about schemes that are intended to help the unemployed. When Financial Mail tried to find a Jobcentre Plus in or near Twickenham, southwest London, a search option on the Directgov website gave inaccurate information. The website’s suggestion would prove fruitless for anyone who took the time and expense to visit the office. It has closed. The former jobcentreplus.gov.uk website stated that ‘the most popular pages of Jobcentre Plus information’ were being moved to three websites – Directgov, DWP and Business Link.
Despite this dispersal, a spokeswoman insisted: ‘Information is all in one place.’ And jobseekers phoning the Jobcentre Plus line may not have much luck either. When Financial Mail called the number to find out if Grimsby’s Jobcentre had been closed down, a staff member said: ‘I have no idea. You have just reached a call centre in Liverpool’, before giving a ‘local’ Jobcentre Plus number that brought the same disappointing result......Read more----> HERE
But the remarkable fact is that as the numbers out of work soar, Jobcentre Plus is in disarray and facing office closures. It seems to be more a case of Jobcentre minus. At least those working for the Government agency, part of the Department for Work and Pensions (DWP), will know how their customers feel, given that some of them may join the swelling ranks of the unemployed. To make matters worse, for many jobseekers the task of finding their local centre can be almost as difficult as finding work. Even when someone can unearth an address, they may arrive to find the office has been shut down. And those lucky enough to get to a Jobcentre Plus that has escaped the axe report that some staff know little or nothing about schemes that are intended to help the unemployed. When Financial Mail tried to find a Jobcentre Plus in or near Twickenham, southwest London, a search option on the Directgov website gave inaccurate information. The website’s suggestion would prove fruitless for anyone who took the time and expense to visit the office. It has closed. The former jobcentreplus.gov.uk website stated that ‘the most popular pages of Jobcentre Plus information’ were being moved to three websites – Directgov, DWP and Business Link.
Despite this dispersal, a spokeswoman insisted: ‘Information is all in one place.’ And jobseekers phoning the Jobcentre Plus line may not have much luck either. When Financial Mail called the number to find out if Grimsby’s Jobcentre had been closed down, a staff member said: ‘I have no idea. You have just reached a call centre in Liverpool’, before giving a ‘local’ Jobcentre Plus number that brought the same disappointing result......Read more----> HERE
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