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Can someone perhaps help me out here?
My wife and I had a current account, with a £500 overdraft, and £20k unsecured personal loan with RBS. My wife lost her job in 2008 and we experienced financial difficulties as a consequence.
By the middle of 2009 we had missed a few payments on the loan and hadn't ever managed to catch up and RBS put the account to a solicitor. They also hit us for various fees/penalties relative to our current account for unpaid direct debits and going over the agreed overdraft. These amounted to £1000.
All in, by mid 2009, we owed RBS about £13k (£1.5k from the overdraft and "fees/penalties" on the current account) on both accounts and the solicitor hit us for demand for repayments of both amounts of monies. I have a letter to that effect.
The Solicitor threatened to initiated court action and in order to prevent this we came to a repayment arrangement with them, which we have kept to.
Very recently I found out that while CRA's (equifax etc) are showing that the loan is being repaid, no monies are being attributed to the current account and that in fact the "debt" on that has increased by nearly £1500 in the past three and a half years.
I called RBS today and they claims that the increasing amount is as a result of solicitors fees (Why? I'm not their client. RBS is). They couldn't explain why none of our repayments under the repayment arrangement's have been attributed to the current account (if the initial payments had been allocated to the current account they would have cleared it with 6 months) and said that I will need to raise a dispute with the solicitor. I note that we appear to be paying separate monthly solicitors' fees on the loan account too.
Can someone tell me what my best approach is here?
Who do i raise the dispute with?
Am I liable for the solicitors' fees, and if so why two lots of fees, when it was one demand for money and one repayment arrangement?
Are they allowed to take payment from me and and not pay it down equally over both accounts, while charging fees to the account that they are not paying down, thus ensuring that they make more on it?
Oh and RBS right, that i need to raise the matter with the solicitor, not them.
RBS still own the debt.
TIA
My wife and I had a current account, with a £500 overdraft, and £20k unsecured personal loan with RBS. My wife lost her job in 2008 and we experienced financial difficulties as a consequence.
By the middle of 2009 we had missed a few payments on the loan and hadn't ever managed to catch up and RBS put the account to a solicitor. They also hit us for various fees/penalties relative to our current account for unpaid direct debits and going over the agreed overdraft. These amounted to £1000.
All in, by mid 2009, we owed RBS about £13k (£1.5k from the overdraft and "fees/penalties" on the current account) on both accounts and the solicitor hit us for demand for repayments of both amounts of monies. I have a letter to that effect.
The Solicitor threatened to initiated court action and in order to prevent this we came to a repayment arrangement with them, which we have kept to.
Very recently I found out that while CRA's (equifax etc) are showing that the loan is being repaid, no monies are being attributed to the current account and that in fact the "debt" on that has increased by nearly £1500 in the past three and a half years.
I called RBS today and they claims that the increasing amount is as a result of solicitors fees (Why? I'm not their client. RBS is). They couldn't explain why none of our repayments under the repayment arrangement's have been attributed to the current account (if the initial payments had been allocated to the current account they would have cleared it with 6 months) and said that I will need to raise a dispute with the solicitor. I note that we appear to be paying separate monthly solicitors' fees on the loan account too.
Can someone tell me what my best approach is here?
Who do i raise the dispute with?
Am I liable for the solicitors' fees, and if so why two lots of fees, when it was one demand for money and one repayment arrangement?
Are they allowed to take payment from me and and not pay it down equally over both accounts, while charging fees to the account that they are not paying down, thus ensuring that they make more on it?
Oh and RBS right, that i need to raise the matter with the solicitor, not them.
RBS still own the debt.
TIA
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