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Right, didn't know exactly where to put this one, but it's in regards of some sensitive wording on some SAR Data.
I have actually put some of the paperwork too safe, but it was when we made a complaint via PPI - Nemo Personal Finance.
Looking through the paperwork there was personal comments made by the staff at Nemo that had nothing to do with the loan.
It all started when we were in application for a loan advance with Nemo and my beloved now deceased dad was forever back and forth in hospital, so the loan advance had therefore taken longer to process.
Nemo had left messages on our phone to call back where we didn't always have much time to do so, because of being back and forth to the hospital on many occasions.
At the same time we were taking my son for specialist appointment for his assessments due to autism, so he was also having some time off school for that to attend these very important appointments.
Anyway, when we did contact Nemo we explained all the above had taken up our time and we had not got round to dealing with the loan advance (not that I should have to explain myself to them anyway).
Anyhow, in time, going through the complaint of the PPI later on, we requested for a SAR, there were wads of it and the comments made were not nice.
I know it may be me being oversensitive but surely they should have not enclosed this on the paperwork for us to see.
They made comments about "their autistic son should be at school, no wonder he's the way he is", and comments about my dad forever being in hospital, saying more or less we were making these as excuses.
I have to be honest, I was deeply hurt and felt so angry with the comments, but did not have the energy in me to complain about this at the time with lots of other stuff going on at the same time.
Am I overacting on this, or should have I had made a complaint, there is also more, but I will have to find the paperwork.
Cheers folks.
I have actually put some of the paperwork too safe, but it was when we made a complaint via PPI - Nemo Personal Finance.
Looking through the paperwork there was personal comments made by the staff at Nemo that had nothing to do with the loan.
It all started when we were in application for a loan advance with Nemo and my beloved now deceased dad was forever back and forth in hospital, so the loan advance had therefore taken longer to process.
Nemo had left messages on our phone to call back where we didn't always have much time to do so, because of being back and forth to the hospital on many occasions.
At the same time we were taking my son for specialist appointment for his assessments due to autism, so he was also having some time off school for that to attend these very important appointments.
Anyway, when we did contact Nemo we explained all the above had taken up our time and we had not got round to dealing with the loan advance (not that I should have to explain myself to them anyway).
Anyhow, in time, going through the complaint of the PPI later on, we requested for a SAR, there were wads of it and the comments made were not nice.
I know it may be me being oversensitive but surely they should have not enclosed this on the paperwork for us to see.
They made comments about "their autistic son should be at school, no wonder he's the way he is", and comments about my dad forever being in hospital, saying more or less we were making these as excuses.
I have to be honest, I was deeply hurt and felt so angry with the comments, but did not have the energy in me to complain about this at the time with lots of other stuff going on at the same time.
Am I overacting on this, or should have I had made a complaint, there is also more, but I will have to find the paperwork.
Cheers folks.
stupidity and insensitiity 
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