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Hi Guys.
On the 9th December 2013, i contacted sky via their online form, to cancell ALL services. TV, Phone and Broadband. Under their Terms and Conditions, this is perfectly fine to do so this way.
I received an email confirming receipt of my message sent to them via their website, and shortly after received an email confirming that phone and broadband had been cancelled.
I did not receive any email confirming that they would cancel the TV package.
A few days later, i received another email asking me to telephone them as there had been some changes to the account and would need to speak to me directly before the changes can be made. Thinking this must be to do with my cancellation i telephoned them.
The guy i spoke to, could not find any record of the email that was sent and told me to ignore it. I said to him, if it helps, i can give you the reference number thats been added to the subject line. Nope, just ignore it he said. And so i did.
Today, i notice, ive been charged £51 for sky services. TV, Phone and Broadband.
So i went on their website, opened a live chat, and told the person what has happend. He told me, that he can confirm that the phone and broadband had been cancelled, but can not see confirmation that the TV had been.
I explained what happend, and he has given me a CRF Reference number and told me someone will email in 2 to 3 days.
I am absolutely raving. My message to them via their website clearly stated ALL services, TV, Phone and Broadband to be cancelled from todays date (9th December), as i am switching to Virgin on the 4th January.
The trouble is, because it was done via their website, i have no copy of the content that was sent, however, they will have a recording on the phone call i made to them asking about the email i received, which i said on the phone "I wondered if it had something to do with the fact ive recently cancelled ALL services."
Ive cancelled the DD as of today, they can go spin for any more money off me. But they better not issue a default when trying to take next months payment or i will go mad!!
Do you think an email to the CEO at this point is wise or should i see if they try and resolve it first?
On the 9th December 2013, i contacted sky via their online form, to cancell ALL services. TV, Phone and Broadband. Under their Terms and Conditions, this is perfectly fine to do so this way.
I received an email confirming receipt of my message sent to them via their website, and shortly after received an email confirming that phone and broadband had been cancelled.
I did not receive any email confirming that they would cancel the TV package.
A few days later, i received another email asking me to telephone them as there had been some changes to the account and would need to speak to me directly before the changes can be made. Thinking this must be to do with my cancellation i telephoned them.
The guy i spoke to, could not find any record of the email that was sent and told me to ignore it. I said to him, if it helps, i can give you the reference number thats been added to the subject line. Nope, just ignore it he said. And so i did.
Today, i notice, ive been charged £51 for sky services. TV, Phone and Broadband.
So i went on their website, opened a live chat, and told the person what has happend. He told me, that he can confirm that the phone and broadband had been cancelled, but can not see confirmation that the TV had been.
I explained what happend, and he has given me a CRF Reference number and told me someone will email in 2 to 3 days.
I am absolutely raving. My message to them via their website clearly stated ALL services, TV, Phone and Broadband to be cancelled from todays date (9th December), as i am switching to Virgin on the 4th January.
The trouble is, because it was done via their website, i have no copy of the content that was sent, however, they will have a recording on the phone call i made to them asking about the email i received, which i said on the phone "I wondered if it had something to do with the fact ive recently cancelled ALL services."
Ive cancelled the DD as of today, they can go spin for any more money off me. But they better not issue a default when trying to take next months payment or i will go mad!!
Do you think an email to the CEO at this point is wise or should i see if they try and resolve it first?
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