Barclays and BP and VISA time limit

[Never-In-Doubt]

Re: Barclays and BP and VISA time limit

The garage will have CCTV records so go and speak to the manager and tell him to confirm in writing that you only had fuel once or you'll SAR them for CCTV footage (that's a pain to deal with as they have to edit everything except your visit lol).

Practically all you need is confirmation from garage that one charge should be applied. The second must have been CNP as well as they couldn't operate Chip n Pin on the duplicate.

Pain I know but it's the garage you need to deal with initially. Get confirmation from the garage that you only had one visit/charge due. Then you can take that to Barclays.

[malamute]

Re: Barclays and BP and VISA time limit

do you think it's fraud or stupidity?

Stupidity of the BP clerk. I spoke to them and they've known issues with their computers. But need bank confirmation to refund?!

[MrsD]

Re: Barclays and BP and VISA time limit

do you think it's fraud or stupidity?

[malamute]

Ill keep it brief!!

Bought fuel from BP station on oct 27th 2012 - £52. Amount was taken from my debit card (Barclays current account on dec 2nd 2012 but then AGAIN on feb 14th 2013.

Barclays won't help me despite authorising the second debit when no funds available. BUT when I raised the dispute they didn't inform me that visa have a 120 day rule to dispute a transaction that visa have until now when they say they cant help further because of it and will now be re debitting the £52 from my account (refunded it on February 28th).

I can't afford £52 x 2 and a bank charge.

BP station need bank confirmation of false authorisation and Barclays say they tied to 120 day rule from visa.

I'm lost what to do.