Here's the links to the main official sites by FSA & FOS

The new authorative method of calculating redress is Appendix 2 page 104 onwards--see in particular page 115 for credit cards (revolving credit)

Here's the link of a separate extraction of Appendix 3 from DISP which details what should happen re Disputes-

-3.9.4 is particularly important where the lender has not explained fully how they calculated the reddress--(also on page 101 of FSA Handbook 10/12)

Also see here:

**in describing how redress should be calculated**The new authorative method of calculating redress is Appendix 2 page 104 onwards--see in particular page 115 for credit cards (revolving credit)

**F****SA Handbook 10/12-The assessment and redress of Payment Protection Insurance complaints**Here's the link of a separate extraction of Appendix 3 from DISP which details what should happen re Disputes-

**Appendix 3-Handling Payment Protection Insurance**

complaintscomplaints

-3.9.4 is particularly important where the lender has not explained fully how they calculated the reddress--(also on page 101 of FSA Handbook 10/12)

Also see here:

**how does the ombudsman approach redress where a PPI policy has been mis-sold?**
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