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One for Niddy I believe... Really not sure how to proceed with this:
Essentially I hold a Marbles card, taken out in 2002, and I now live overseas and have done so since 2008. I informed marbles back in 2010 that I was overseas and wanted to still use the card for purchases from the UK. They were fine with that and were happy with my card being on my Dad's address. When, at the beginning of the year, I changed the address to our overseas one, as we're more settled now, I received a letter a couple of months later to say that they were closing the account as they didn't support people who lived overseas.
I then received a further letter a week later saying that they were increasing my credit limit by $2k.
A further letter arrived saying that my interest was due to increase to 34% but that, since the account was closing they would maintain it at 24%. It was no more than 8% when I took the card out.
Receiving mixed messages I rang marbles to find out what was going on and they confirmed that the account was being closed. We discussed the ridiculous interest and they suggested I transfer the balance to another card at 0%. Unfortunately, not an option since I'm abroad and I'm not in a position to pay the card off just now either. I asked whether they could freeze the interest as if they were closing the account it seemed the only fair option. The lady on the phone said that the only way they would even discuss this option with me would be if I defaulted on a payment.
So I sat on the unfairness of their actions for a couple of months and decided that I did want to open a dialogue with them so I defaulted. Not an easy decision to make as I have never done this before....
I wrote them a letter asking them to freeze the interest, in the circumstances. They have refused. I asked them to provide me with a signed original CCA. I have a letter from them stating that they do not have one. I asked them to reference in their T&Cs where it says that an account can be closed and interest still applied. They are unable to do so. I have the current T&Cs which state something to the effect of monies added after the account is closed are liable for payment but it mentions nothing about interest and that statement is ambiguous enough for me to question it.
We're now at stalemate and their customer service team member has declared that they will not enter into any further correspondence with me. I have, in parallel, been receiving letters from their collections team re the default and they have now sent a letter stating that the next letter will be a demand for the full amount. I have not written to that side of the business yet.
I would really like some advice on the whole matter and what you believe should be my next steps ?
thank you so much Niddy
Essentially I hold a Marbles card, taken out in 2002, and I now live overseas and have done so since 2008. I informed marbles back in 2010 that I was overseas and wanted to still use the card for purchases from the UK. They were fine with that and were happy with my card being on my Dad's address. When, at the beginning of the year, I changed the address to our overseas one, as we're more settled now, I received a letter a couple of months later to say that they were closing the account as they didn't support people who lived overseas.
I then received a further letter a week later saying that they were increasing my credit limit by $2k.
A further letter arrived saying that my interest was due to increase to 34% but that, since the account was closing they would maintain it at 24%. It was no more than 8% when I took the card out.
Receiving mixed messages I rang marbles to find out what was going on and they confirmed that the account was being closed. We discussed the ridiculous interest and they suggested I transfer the balance to another card at 0%. Unfortunately, not an option since I'm abroad and I'm not in a position to pay the card off just now either. I asked whether they could freeze the interest as if they were closing the account it seemed the only fair option. The lady on the phone said that the only way they would even discuss this option with me would be if I defaulted on a payment.
So I sat on the unfairness of their actions for a couple of months and decided that I did want to open a dialogue with them so I defaulted. Not an easy decision to make as I have never done this before....
I wrote them a letter asking them to freeze the interest, in the circumstances. They have refused. I asked them to provide me with a signed original CCA. I have a letter from them stating that they do not have one. I asked them to reference in their T&Cs where it says that an account can be closed and interest still applied. They are unable to do so. I have the current T&Cs which state something to the effect of monies added after the account is closed are liable for payment but it mentions nothing about interest and that statement is ambiguous enough for me to question it.
We're now at stalemate and their customer service team member has declared that they will not enter into any further correspondence with me. I have, in parallel, been receiving letters from their collections team re the default and they have now sent a letter stating that the next letter will be a demand for the full amount. I have not written to that side of the business yet.
I would really like some advice on the whole matter and what you believe should be my next steps ?
thank you so much Niddy
lol)
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