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My sister has recently fallen ill and has asked me to help her with her financial affairs. She has a Next Directory account that was opened in February 1992. She owes £700. When the account was opened PPI was automatically added to the account. I made a complaint directly to Next that the PPI had been mis-sold. They wrote back, basically saying tough and that I would not be able to refer the matter to the FOS as they were not regulated at the time. The FOS have confirmed this but there is a possibility of making a complaint about the insurer. At the moment I don't have a copy of the policy and don't know who the insurer was. My sister continued to pay a monthly premium until the policy was cancelled by Next in December 2011. In the time my sister has held the account she has paid PPI premiums of £1,322.21. In all probability the policy was never suitable for her as she has been an insulin dependent diabetic since September 1981.
Following receipt of their letter rejecting my complaint I wrote to them requesting a copy of CCA. I have today received a letter enclosing:
1) True Copy Credit Agreement
2) Current Copy Credit Agreement
3) Statement of account.
The letter goes onto say that they will continue to seek payment even though they can't produce the original CCA. I note from the statement that she paid total interest of £2,592.94. I am not sure of the best way to proceed and would appreciate any advice as to the best course of action.
Following receipt of their letter rejecting my complaint I wrote to them requesting a copy of CCA. I have today received a letter enclosing:
1) True Copy Credit Agreement
2) Current Copy Credit Agreement
3) Statement of account.
The letter goes onto say that they will continue to seek payment even though they can't produce the original CCA. I note from the statement that she paid total interest of £2,592.94. I am not sure of the best way to proceed and would appreciate any advice as to the best course of action.
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