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Did not know where to post this as all 4 were sorted out together with the FOS.
Right, I posted up some time ago about the FOS had resolved a few of the issues in regards of Lloyds TSB.
The bank account is no longer open, they closed this about last Oct 2009, and when my hubby lost his last job we did fall into difficulties.
As well as going through one of the free debt organisations, lloyds were aware of our hardship but they taken their time to move it on to their own debt departments, as we were paying monthly token payments, the FOS/adjudicator resolved these matters where lloyds agreed to settle and to refund on all the 4 accounts, this included.
The cheque bank account
2 loan accounts
1 credit card.
There was also a payment of £100 for distress and inconvenience.
Anyhow, I must have mis -read because even though we were send the distress £100 payment by cheque, we wondered where the other refunds were, so I made contact with the adjudicator who then waited a while before lloyds got back, when they did they confirmed the refunds were all refunded to all 4 accounts.
I assumed it was coming back to us, as they already put us out of pocket but there we go.
But.......how do I know if they had actually done this?
I then contacted the adjudicator again and said we have no concrete proof this have been done, because prior to this she said Lloyds had said they do not send out update balances when refunds have been made to the accounts.
So how the heck will we know if they have actually made the payments towards the accounts?
I then emailed the adjudicator and stated that!
So I said, I should write to ask for proof on this, she said yes to do that, but I have not got round to doing this yet.
Any suggestions folks on what I should write?
Thanks.
Remember these are with the debt agencies now.
Cheers.
Right, I posted up some time ago about the FOS had resolved a few of the issues in regards of Lloyds TSB.
The bank account is no longer open, they closed this about last Oct 2009, and when my hubby lost his last job we did fall into difficulties.
As well as going through one of the free debt organisations, lloyds were aware of our hardship but they taken their time to move it on to their own debt departments, as we were paying monthly token payments, the FOS/adjudicator resolved these matters where lloyds agreed to settle and to refund on all the 4 accounts, this included.
The cheque bank account
2 loan accounts
1 credit card.
There was also a payment of £100 for distress and inconvenience.
Anyhow, I must have mis -read because even though we were send the distress £100 payment by cheque, we wondered where the other refunds were, so I made contact with the adjudicator who then waited a while before lloyds got back, when they did they confirmed the refunds were all refunded to all 4 accounts.
I assumed it was coming back to us, as they already put us out of pocket but there we go.
But.......how do I know if they had actually done this?
I then contacted the adjudicator again and said we have no concrete proof this have been done, because prior to this she said Lloyds had said they do not send out update balances when refunds have been made to the accounts.
So how the heck will we know if they have actually made the payments towards the accounts?
I then emailed the adjudicator and stated that!
So I said, I should write to ask for proof on this, she said yes to do that, but I have not got round to doing this yet.
Any suggestions folks on what I should write?
Thanks.
Remember these are with the debt agencies now.
Cheers.
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