GDPR Cookie Consent by SimpleServe Privacy Script DMP in Place but substanstial debt has gone missing - AAD Consumer Forum

Announcement

Collapse
No announcement yet.

DMP in Place but substanstial debt has gone missing

Collapse
X
Collapse
 
  • Page of 2
  • Filter
  • Time
  • Show
Clear All
new posts
Previous 1 2 template Next
  • #1

    DMP in Place but substanstial debt has gone missing

    Hi All,


    Here is the info, Need a bit of advice from you lovely people. Currently my wife and i have a combined debt of 23k, Went through my review recently with Stepchange and noticed that this had dropped to about 13k, Did a bit more digging and found that one of my debts originally incurred with Egg had dropped off in May 2013, I contacted Stepchange and they confirmed the debt had been sold on from ARC Europe to Marlin Financial services. I have the details but in the 6 months since this has been handed over, I have heard nothing, No phonecalls, No Letters, I didnt even get a letter from ARC to advise they were selling it, ARC did let Stepchange know that the debt was being passed on, But they didnt let me know.

    Now the question is, What do i do next, I intend to pay it(as i run the debt up) However i'm wondering the best course of action, From what i can see, The moment people call them,Turns into a bit of a nightmare, Should i send them a CCA?

    Any advice is greatly appreciated.



    Kind Regards
    Richard.
    Tags: account, act, action, advice, april, cars, cca, ccj, charges, claim, con, credit, credit cards, creditors, date, debt, debts, details, dmp, duration, egg, financial, free, freeze, interest, loans, marlin, missing, money, monthly, mortgage, niddy, overdrafts, paid, phone, questions, statute barred, stepchange, unenforceability, website
  • #2
    Re: DMP in Place but substanstial debt has gone missing

    Hi There

    When did you take out the alleged Egg account? Was it before or after April 2007?

    What are the other debts for that are with Stepchange?

    What is your monthly payment and the duration of your DMP?

    Have you got WRITTEN confirmation from all your creditors that interest/charges are frozen while you're on the Stepchange DMP?

    Sorry for all the questions but can't really offer you informed advice otherwise.........
    "I fear all we have done is to awaken a sleeping giant and fill him with a terrible resolve."

    The consumer is that sleeping giant.!!


    I'm an official AAD Moderator and also a volunteer, here to help make the forum run smoothly. Any views or opinions are mine and not the official line of AAD. Similarly, any advice I have offered you is done so on an informal basis, without prejudice or liability. If in doubt seek advice from a qualified insured professional - Find a Solicitor or go to the National Probono Centre.

    If you spot an abusive or libellous post then please report it by Clicking Here. If you need to contact me, for instance if I've issued you a warning, moved, edited or deleted your post, please send me a message by clicking my username.

    Comment

    • #3
      Re: DMP in Place but substanstial debt has gone missing

      Hi Richard

      Are you still in the DMP?
      The way Stepchange works is that they send your payment to whoever owns the debt, so they will be sending the amount you originally paid to the OC to Marlin, hence no phonecalls etc.

      I would have thought that the decrease will have been due to you paying off the monies. You can look at all of the workings of your DMP on Stepchange's website

      Comment

      • #4
        Re: DMP in Place but substanstial debt has gone missing

        Hi There,

        No worries re the questions. Interest is frozen on all my debts, Has been for some time.


        When did you take out the alleged Egg account? Was it before or after April 2007?
        Yes, Approx 2003

        What are the other debts for that are with Stepchange?
        Mainly Credit cars/Loans/overdrafts.

        What is your monthly payment and the duration of your DMP?
        Currently 300 per month.

        Have you got WRITTEN confirmation from all your creditors that interest/charges are frozen while you're on the Stepchange DMP?
        Probs from some time ago, In regards to my current debts, I'm not paying interest in any form.

        Comment

        • #5
          Re: DMP in Place but substanstial debt has gone missing

          Originally posted by MrsD View Post
          Hi Richard

          Are you still in the DMP?
          The way Stepchange works is that they send your payment to whoever owns the debt, so they will be sending the amount you originally paid to the OC to Marlin, hence no phonecalls etc.

          I would have thought that the decrease will have been due to you paying off the monies. You can look at all of the workings of your DMP on Stepchange's website


          Its definately not paid off, It was the biggest debt of the lot. I have spoken to Stepchange and they have confirmed its been removed from the plan, I checked via the step change portal. It came off in June 2013 and ive heard nothing since.

          Comment

          • #6
            Re: DMP in Place but substanstial debt has gone missing

            well that is very odd, so are you still paying the whole £300 and if you are where is the Egg money going?

            Comment

            • #7
              Re: DMP in Place but substanstial debt has gone missing

              Originally posted by MrsD View Post
              well that is very odd, so are you still paying the whole £300 and if you are where is the Egg money going?
              That is a very good question,I had overlooked that. I will speak to Stepchange regarding that. Ive recently been thro a review and as a result my monthly cost went from 396 to 300 per month, However in the run up to my review i was paying 396(This included the ARC/Marlin debt) Wonder where that money went, Maybe they paid other creditors more? I can check that.

              Comment

              • #8
                Re: DMP in Place but substanstial debt has gone missing

                I would check that first then come back

                personally I would have nothing to do with Stepchange or any other DMP company but that is a purely personal view.

                Comment

                • #9
                  Re: DMP in Place but substanstial debt has gone missing

                  I have just checked with the CCCS, The extra money i was paying for the debt that had dissapeared was redistributed among my other creditors, I have confirmed that as well via the DMP page, I can see the amount i was paying to the others went up from June onwards.

                  Comment

                  • #10
                    Re: DMP in Place but substanstial debt has gone missing

                    That's not correct, they should have been giving it back to you to do with as you please, I'd get rid of the dmp if it were me and go down UE route

                    By the way, hi & welcome to AAD
                    I'm the forum administrator and I look after the theme & features, our volunteers & users and also look after any complaints or Data Protection queries that pass through the forum or main website. I am extremely busy so if you do contact me or need a reply to a forum post then use the email or PM features offered because I do miss things and get tied up for days at a time!

                    If you spot any spammers, AE's, abusive or libellous posts or anything else that just doesn't feel right then please report them to me as soon as you spot them at: webmaster@all-about-debt.co.uk

                    Comment

                    • #11
                      Re: DMP in Place but substanstial debt has gone missing

                      Originally posted by RichardFord1976 View Post
                      When did you take out the alleged Egg account? Was it before or after April 2007? Yes, Approx 2003
                      Ok - well that means you have the option of looking at the UE route - however I am a great believer in letting sleeping dogs lie and wouldn't start any communication until the creditor (whoever owns the account), gets in contact with you first! The quieter they are the nearer you get to being statute barred.

                      Just to check - have they got your current address details - just in the event they may be sending correspondence to an incorrect address.

                      Originally posted by RichardFord1976 View Post
                      What are the other debts for that are with Stepchange? - Mainly Credit cars/Loans/overdrafts.
                      So same with these credit cards and loans? Pre/post April 2007?

                      Originally posted by RichardFord1976 View Post
                      What is your monthly payment and the duration of your DMP? - Currently 300 per month.
                      Ok - but what is the duration of the DMP? What is the planned completion date?

                      Originally posted by RichardFord1976 View Post
                      Have you got WRITTEN confirmation from all your creditors that interest/charges are frozen while you're on the Stepchange DMP?

                      Probs from some time ago, In regards to my current debts, I'm not paying interest in any form.
                      You think you may not be paying any interest. Sorry I'm going to be pushy here but you HAVE to verify that you have it in WRITING from ALL your creditors that this is the case.

                      I have seen too many people 'finish' their Stepchange DMP's only to be told that they still have ££££'s owing due to interest and charges not being frozen. I have also seen people whose creditors initially agreed to freeze interest/charges but then recommenced after 6-12 months, with Stepchange not informing the debtor this was the case.

                      I cannot urge you enough to get this position verified in writing - an assurance over the phone from Stepchange is not sufficient, though checking the balances of your debts against the payments made should give you an idea.

                      I would consider the UE route - £400/month put away would give you a significant 'war chest' if you were to save this and put towards making creditors F&F offers if things went pear shaped. Just a thought...............
                      "I fear all we have done is to awaken a sleeping giant and fill him with a terrible resolve."

                      The consumer is that sleeping giant.!!


                      I'm an official AAD Moderator and also a volunteer, here to help make the forum run smoothly. Any views or opinions are mine and not the official line of AAD. Similarly, any advice I have offered you is done so on an informal basis, without prejudice or liability. If in doubt seek advice from a qualified insured professional - Find a Solicitor or go to the National Probono Centre.

                      If you spot an abusive or libellous post then please report it by Clicking Here. If you need to contact me, for instance if I've issued you a warning, moved, edited or deleted your post, please send me a message by clicking my username.

                      Comment

                      • #12
                        Re: DMP in Place but substanstial debt has gone missing

                        Originally posted by RichardFord1976 View Post
                        Its definately not paid off, It was the biggest debt of the lot. I have spoken to Stepchange and they have confirmed its been removed from the plan, I checked via the step change portal. It came off in June 2013 and ive heard nothing since.
                        That is very odd indeed - why did they take this off the plan? Have you asked them?

                        One of the drawbacks to a DMP with Stepchange was that they used to (may have changed) insist that all creditors were included on a plan and they wouldn't let people pick & chose who payments went to.

                        The only reasons I can think they would have dropped this from the plan was because either the account has been written off, the creditor has rejected the offer (but they used to pay it anyway), or they have no payment details for the debt purchaser............
                        "I fear all we have done is to awaken a sleeping giant and fill him with a terrible resolve."

                        The consumer is that sleeping giant.!!


                        I'm an official AAD Moderator and also a volunteer, here to help make the forum run smoothly. Any views or opinions are mine and not the official line of AAD. Similarly, any advice I have offered you is done so on an informal basis, without prejudice or liability. If in doubt seek advice from a qualified insured professional - Find a Solicitor or go to the National Probono Centre.

                        If you spot an abusive or libellous post then please report it by Clicking Here. If you need to contact me, for instance if I've issued you a warning, moved, edited or deleted your post, please send me a message by clicking my username.

                        Comment

                        • #13
                          Re: DMP in Place but substanstial debt has gone missing

                          even if they have no payment details they can't just redistribute without your permission, your money not theirs

                          Comment

                          • #14
                            Re: DMP in Place but substanstial debt has gone missing

                            Originally posted by SaltnVinegar View Post
                            Ok - well that means you have the option of looking at the UE route - however I am a great believer in letting sleeping dogs lie and wouldn't start any communication until the creditor (whoever owns the account), gets in contact with you first! The quieter they are the nearer you get to being statute barred.

                            Just to check - have they got your current address details - just in the event they may be sending correspondence to an incorrect address.
                            Yes, I have lived at the same address for nearly 10 years now, Stepchange have this, ARC had it, Not sure about Marlin Finance though.



                            So same with these credit cards and loans? Pre/post April 2007?
                            Yep, It all went wrong around 2003/2004 Been paying it since.



                            Ok - but what is the duration of the DMP? What is the planned completion date?
                            Currently with the missing debt, Its 3 years, However with the marlin/ARC/EGG debt, Its more like 5years.


                            You think you may not be paying any interest. Sorry I'm going to be pushy here but you HAVE to verify that you have it in WRITING from ALL your creditors that this is the case.

                            I have seen too many people 'finish' their Stepchange DMP's only to be told that they still have ££££'s owing due to interest and charges not being frozen. I have also seen people whose creditors initially agreed to freeze interest/charges but then recommenced after 6-12 months, with Stepchange not informing the debtor this was the case.

                            I cannot urge you enough to get this position verified in writing - an assurance over the phone from Stepchange is not sufficient, though checking the balances of your debts against the payments made should give you an idea.

                            I would consider the UE route - £400/month put away would give you a significant 'war chest' if you were to save this and put towards making creditors F&F offers if things went pear shaped. Just a thought...............
                            OK i will double check this with Stepchange and get this confirmed in writing.

                            OK regarding the UE route, Is there a link i can read to see what that is, I suspect its a case of stop paying everyone, Save the money and make offers to the creditors? to see what they will accept?

                            Comment

                            • #15
                              Re: DMP in Place but substanstial debt has gone missing

                              more or less while challenging the OC and the DCAs on the lawfulness of your agreements which if why S&V was keen to know the dates as pre 2007 tend to be more likely UE.

                              lots of info here http://forums.all-about-debt.co.uk/f...enforceability

                              and feel free to read some of the diaries, some verrrrry long stories on there

                              Comment

                              Previous 1 2 template Next
                              Working...
                              X