Thanks again.
I've spoken to her on the phone again for a few mins, and she is not sure whether to go the error of the employer or of the other one "HMRC".
Because she says, the employer confirmed by email they received the p45 which she has a copy of, and in regards of the HMRC, when her income was reviewed last year (Oct) by the compliance section of the HMRC, then why wasn't is acted on then and only now they have decided to do this.
Just a thought though, is the compliance section the same as the HM customs side of it, shouldn't they have forwarded the information on about the income, because this may have been about tax credits not sure, but surely they would have held the info on data base??
Confusing

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