Originally posted by SXGuy
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I personally believe it's down to her employer and not the HMRC.
I did not see the letter she sent back originally a month or so ago, but she did say she mentioned about the employer being at fault and enclosed the email, but it does seem to be that they do want the further proof as procedure, such as when (date), who etc.
I think she will be happy with what you have wrote (thank you). So I take it she can do so by writing on the above form as posted above?
Cheers so much.
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