Tweet
Re: Flossy UE Diary & YB Hassle
UPDATE 24/05/2012 - LETTER SENT WITH ORIGINAL CCA 
- 
Dear Flossy,
Re A/C XXXXX
Thank you for your recent letter which was received into this office on 29 March 2012!!! (didnt take them long to write back!)
Your written request for the information made under s78 (1) of the Consumer Credit Act must be accompanied by payment of a fee of £1
READ ABOVE!!!!
We are obliged to provide you with a 'true' copy of the credit agreement and a statement of financial information relating to the account, namely, the state of the account, amount currently due, with amounts and due dates of future payments that are still require to be made. In terms of a CCA copy document regulations, the 'true' copy requirement can be satisfied by providing a copy agreement at the date the card agreement was made and providing that plus a copy of the current terms of the card agreement.
I have enclosed the s78 (1) information.
With regard to your request for a 'statement of account', I have enclosed the most recent available statement for the above account. Should you require duplicate statements of your account prior to this date, please contact me accordingly and I will advise you of you of the cost for these.
Our records show that there is still an outstanding balance on the account. As you are aware the account is currently being managed by out Financial Hardships Department. Therefore, you should contact them directly to obtain the required repayments to settle the account. They can be contacted on XXXX
I can conform that your account has not been sold.
IS THIS COMPANY FOR REAL??????
Originally posted by Flossy
View Post
- Dear Flossy,
Re A/C XXXXX
Thank you for your recent letter which was received into this office on 29 March 2012!!! (didnt take them long to write back!)
Your written request for the information made under s78 (1) of the Consumer Credit Act must be accompanied by payment of a fee of £1
READ ABOVE!!!! We are obliged to provide you with a 'true' copy of the credit agreement and a statement of financial information relating to the account, namely, the state of the account, amount currently due, with amounts and due dates of future payments that are still require to be made. In terms of a CCA copy document regulations, the 'true' copy requirement can be satisfied by providing a copy agreement at the date the card agreement was made and providing that plus a copy of the current terms of the card agreement.
I have enclosed the s78 (1) information.
With regard to your request for a 'statement of account', I have enclosed the most recent available statement for the above account. Should you require duplicate statements of your account prior to this date, please contact me accordingly and I will advise you of you of the cost for these.
Our records show that there is still an outstanding balance on the account. As you are aware the account is currently being managed by out Financial Hardships Department. Therefore, you should contact them directly to obtain the required repayments to settle the account. They can be contacted on XXXX
I can conform that your account has not been sold.
IS THIS COMPANY FOR REAL??????
)Alternatively, see overleaf for your preferred method of payment. (I choose NONE of the above)..
)
But looks like its rubbish.... :-)
Comment