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Hi NID,
I am glad I found your site; I felt like I landed on the moon! I was about the settle for some discount offer with the DCA, but after talking to the rude DCA guy and been to your website, I decided will take a fight on them. Here’s the background;
• Aug 2006 – MBNA took over this card from my previous bank with credit limit of £10k. I did not sign any CCA with MBNA.
• June/July 2007 - MBNA contacted me and offered life of the balance (LOB) transfer at 0.2425%, monthly rate. This figure is on my statements.
• 05/07/2007 – I made balance transfer of £8000 from all other cards to MBNA. Also paid £160 additional for the handling/transfer fee. I was paying by direct without missing any payments.
• 27/05/2008 – MBNA increased the interest rate to 2.5292% monthly. (30.35%/year)
• June/July 2008 - Made few phone complaints disputing the high interest applied despite the LOB offer interest rate. I was asked if I have anything in writing and I told them it was done over the phone. I was asked to write to customer services.
• 11/08/2008 - Sent letter to MBNA disputing the high interest applied despite the LOB offer interest rate. (not sure it was via recorded delivery)
• 04/03/2009 - Sent second letter advising that I have cancelled my direct debit due to no response from MBNA for my letter dated 11/08/2008. (not sure it was via recorded delivery). I also stated in my letter that I might lose my job and would like to resolve this matter before that happens.
• 28/09/2009 - Received a letter dated 22/09/2009 from MBNA saying a default is due to register.
• No default notice received MBNA or any other parties.
• 30/09/2009 - Default date in credit file by DCA
• 05/10/2009 - I sent a letter requesting CCA from MBNA via recorded delivery.
• No response until today.
• 29/10/2009 - Received a letter dated 23/10/09 from DCA stating they have bought the debt from MBNA.
• 13/11/2009 – Received another letter from DCA to agree to a payment plan or contact and negotiate a favourable discount figure.
• So far MBNA have charged £3660.46 as high interest.
• I have paid back total of £2299.96 by direct debit. Out of this figure £1895.36 is the high interest I have paid.
• MBNA continued to charge interest and the final payment they are demanding now via DCA is £9600.++.
There are few things I need your suggestion;
1. I did not sign the CCA with MBNA. Despite my request for the copy, no response from MBNA until today. Can I go by the route “no CCA, no debt”?
2. I did not receive any default notice but the default is already in my credit file. Based on what you said in your site, they should send me three letters, with DN itself included. Also there was no post DN letter.
3. DN was filed by the DCA on the 30/09/2009 but the DCA sent me letter dated 23/10/2009 stating that they have taken over from MBNA.
4. How to handle this rude DCA?
Your input very much appreciated. Apology it’s too long, as per you suggestion I am getting little organised now! My intention is to get all my defaults removed to get a mortgage. Cheers.
I am glad I found your site; I felt like I landed on the moon! I was about the settle for some discount offer with the DCA, but after talking to the rude DCA guy and been to your website, I decided will take a fight on them. Here’s the background;
• Aug 2006 – MBNA took over this card from my previous bank with credit limit of £10k. I did not sign any CCA with MBNA.
• June/July 2007 - MBNA contacted me and offered life of the balance (LOB) transfer at 0.2425%, monthly rate. This figure is on my statements.
• 05/07/2007 – I made balance transfer of £8000 from all other cards to MBNA. Also paid £160 additional for the handling/transfer fee. I was paying by direct without missing any payments.
• 27/05/2008 – MBNA increased the interest rate to 2.5292% monthly. (30.35%/year)
• June/July 2008 - Made few phone complaints disputing the high interest applied despite the LOB offer interest rate. I was asked if I have anything in writing and I told them it was done over the phone. I was asked to write to customer services.
• 11/08/2008 - Sent letter to MBNA disputing the high interest applied despite the LOB offer interest rate. (not sure it was via recorded delivery)
• 04/03/2009 - Sent second letter advising that I have cancelled my direct debit due to no response from MBNA for my letter dated 11/08/2008. (not sure it was via recorded delivery). I also stated in my letter that I might lose my job and would like to resolve this matter before that happens.
• 28/09/2009 - Received a letter dated 22/09/2009 from MBNA saying a default is due to register.
• No default notice received MBNA or any other parties.
• 30/09/2009 - Default date in credit file by DCA
• 05/10/2009 - I sent a letter requesting CCA from MBNA via recorded delivery.
• No response until today.
• 29/10/2009 - Received a letter dated 23/10/09 from DCA stating they have bought the debt from MBNA.
• 13/11/2009 – Received another letter from DCA to agree to a payment plan or contact and negotiate a favourable discount figure.
• So far MBNA have charged £3660.46 as high interest.
• I have paid back total of £2299.96 by direct debit. Out of this figure £1895.36 is the high interest I have paid.
• MBNA continued to charge interest and the final payment they are demanding now via DCA is £9600.++.
There are few things I need your suggestion;
1. I did not sign the CCA with MBNA. Despite my request for the copy, no response from MBNA until today. Can I go by the route “no CCA, no debt”?
2. I did not receive any default notice but the default is already in my credit file. Based on what you said in your site, they should send me three letters, with DN itself included. Also there was no post DN letter.
3. DN was filed by the DCA on the 30/09/2009 but the DCA sent me letter dated 23/10/2009 stating that they have taken over from MBNA.
4. How to handle this rude DCA?
Your input very much appreciated. Apology it’s too long, as per you suggestion I am getting little organised now! My intention is to get all my defaults removed to get a mortgage. Cheers.
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