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Hi All I hope this is in the right location 
Okay so i have a Natwest Credit card and have owned it for around 2 years. Payments always up to date until i lost my job owing £2000. I started a thread (Tesco Loan cannot afford) so i used some letter templates from that.
I therefore in June sent Natwest a letter recorded delivery explaining my situation asked for all interest and charges to be stopped and for them to accept £1 a month payments.
I didnt hear back. In July i sent another letter and again no response. I then made a complaint and the complaints team were dealing with it. The complaints team said they froze charges and interest until i submit a financial statement which i thought was pointless as my income was zero. Neverless i did.
In September they finally sent me a letter explaining they will accept my £1 payment for six months, however they have sent me a default notice stating i am £139 in arrears over my limit. I then contacted Natwest as they had not stopped interest for June/July/August or September putting me into arrears.
I spoke to them and the staff member in collections stated she would refer it back to the complaints department regarding the interest (still waiting to hear from them !). She also said to ignore the default as they do this as a matter of course and no collection action will be taken unless i dont meet the £1. They are sending in 21 days the termination letter which she said again to ignore as its strongly worded !. Is this right as i dont trust them !!
Any advice or if anyone has had the same issues with natwest it would be good to hear from you
Okay so i have a Natwest Credit card and have owned it for around 2 years. Payments always up to date until i lost my job owing £2000. I started a thread (Tesco Loan cannot afford) so i used some letter templates from that.
I therefore in June sent Natwest a letter recorded delivery explaining my situation asked for all interest and charges to be stopped and for them to accept £1 a month payments.
I didnt hear back. In July i sent another letter and again no response. I then made a complaint and the complaints team were dealing with it. The complaints team said they froze charges and interest until i submit a financial statement which i thought was pointless as my income was zero. Neverless i did.
In September they finally sent me a letter explaining they will accept my £1 payment for six months, however they have sent me a default notice stating i am £139 in arrears over my limit. I then contacted Natwest as they had not stopped interest for June/July/August or September putting me into arrears.
I spoke to them and the staff member in collections stated she would refer it back to the complaints department regarding the interest (still waiting to hear from them !). She also said to ignore the default as they do this as a matter of course and no collection action will be taken unless i dont meet the £1. They are sending in 21 days the termination letter which she said again to ignore as its strongly worded !. Is this right as i dont trust them !!
Any advice or if anyone has had the same issues with natwest it would be good to hear from you
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