As MKDP seem to be very trigger happy, I am setting up a seperate thread for this particular account outside of my UE diary so that I can keep track of it (and responses) more easily.
This is the current situation:
Originally posted by SaltnVinegar
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Barclaycard:
Key:
Blue - Communication Sent
Red - Communication Received
10/4/2014 - Text received from MKKR
11/4/2014 - Introduction letter received from MKKR
11/4/2014 - Prove it letter sent
16/5/2014 - Letter from MKKR with supposed account statements (which arrived after letter dated 25/5!)
22/4/2014 - Letter received from MKKR - we want to offer a payment plan blah blah
25/5/2014 - Letter from MKKR that they are unable to comply with my request - liaising with client
3/6/2014 14:15 - Phone call from MKKR
4/6/2014 - CCA request sent
3/6/2014 - Letter from MKDP - unable to resolve my query
11/6/2014 - Letter from MKDP - Reconstituted credit agreement sent
16/7/2014 14:29 - Phone call from Compello
16/7/2014 - 17:52 - Phone call from Compello
23/7/2014 - Final Notice letter from Compello saying that account will be passed to their 'pre-legal' department for review
23/7/2014 - Sent a 'special' letter disputing debt
11/8/2014 09:50 - Phone call on mobile from MKRR (new number)
11/8/2014 - Letter from MKRR stating that due to non payment account will be passed to Keynes Collections for litigation consideration
12/8/2014 - Formal Complaint sent to MKRR
15/8/2014 - Letter from Keynes Collections threatening litigation
15/8/2014 - Formal Complaint sent to Keynes Collections
1/9/2014 - Letter from Keynes Collections currently unable to resolve my query, need to investigate, may need to contact OC etc
26/9/2014 - Letter from MKDP still unable to resolve my query, in correspondence with OC, and will contact me when they have an update
17/10/2014 - Letter from MKDP still unable to resolve my query, in correspondence with OC, and will contact me when they have an update
5/1/2015 - Letter from MKDP still unable to resolve my query, in correspondence with OC, and will contact me when they have an update
26/1/2015 - Final Response letter from MKDP
25/3/2015 - Letter from MKDP that they will resume collection activities
9/5/2015 - Further complaint letter and LBA response sent to MKDP
16/5/2015 - Letter from MKDP referring to 'Final Response' letter sent in January
13/6/2015 - Letter from MKDP stating account has gone to their 'Pre-Legal' department
16/6/2015 - Missing Prescribed Terms Letter sent to MKDP
25/6/2015 - 'Final Response' from MKDP dismissing complaint
8/7/2015 - Letter sent to MKDP advising they have not responded to issues I was complaining about
4/8/2015 08:46 - Phone call to work mobile from MKRR
4/8/2015 14:24 - Text from Keynes asking me to call them
6/8/2015 - Letter from MKDP stating they will continue to contact me to make a payment arrangement
7/8/2015 - Letter sent to MKDP advising they have not responded to issues I was complaining about
24/8/2015 - Letter from MKDP asking for FOS ref number and stating that they have sent me a CCA
- Type of account - Credit Card
- Date commenced - Unknown
- Approx balance - £2500 (allegedly)
- Date last full payment - Unknown
- Are you on arrangement or not paying - Neither
- Status - No CRA record, do not recognize alleged debt
- Account owner - MKKR
Key:
Blue - Communication Sent
Red - Communication Received
10/4/2014 - Text received from MKKR
11/4/2014 - Introduction letter received from MKKR
11/4/2014 - Prove it letter sent
16/5/2014 - Letter from MKKR with supposed account statements (which arrived after letter dated 25/5!)
22/4/2014 - Letter received from MKKR - we want to offer a payment plan blah blah
25/5/2014 - Letter from MKKR that they are unable to comply with my request - liaising with client
3/6/2014 14:15 - Phone call from MKKR
4/6/2014 - CCA request sent
3/6/2014 - Letter from MKDP - unable to resolve my query
11/6/2014 - Letter from MKDP - Reconstituted credit agreement sent
16/7/2014 14:29 - Phone call from Compello
16/7/2014 - 17:52 - Phone call from Compello
23/7/2014 - Final Notice letter from Compello saying that account will be passed to their 'pre-legal' department for review
23/7/2014 - Sent a 'special' letter disputing debt
11/8/2014 09:50 - Phone call on mobile from MKRR (new number)
11/8/2014 - Letter from MKRR stating that due to non payment account will be passed to Keynes Collections for litigation consideration
12/8/2014 - Formal Complaint sent to MKRR
15/8/2014 - Letter from Keynes Collections threatening litigation
15/8/2014 - Formal Complaint sent to Keynes Collections
1/9/2014 - Letter from Keynes Collections currently unable to resolve my query, need to investigate, may need to contact OC etc
26/9/2014 - Letter from MKDP still unable to resolve my query, in correspondence with OC, and will contact me when they have an update
17/10/2014 - Letter from MKDP still unable to resolve my query, in correspondence with OC, and will contact me when they have an update
5/1/2015 - Letter from MKDP still unable to resolve my query, in correspondence with OC, and will contact me when they have an update
26/1/2015 - Final Response letter from MKDP
25/3/2015 - Letter from MKDP that they will resume collection activities
9/5/2015 - Further complaint letter and LBA response sent to MKDP
16/5/2015 - Letter from MKDP referring to 'Final Response' letter sent in January
13/6/2015 - Letter from MKDP stating account has gone to their 'Pre-Legal' department
16/6/2015 - Missing Prescribed Terms Letter sent to MKDP
25/6/2015 - 'Final Response' from MKDP dismissing complaint
8/7/2015 - Letter sent to MKDP advising they have not responded to issues I was complaining about
4/8/2015 08:46 - Phone call to work mobile from MKRR
4/8/2015 14:24 - Text from Keynes asking me to call them
6/8/2015 - Letter from MKDP stating they will continue to contact me to make a payment arrangement
7/8/2015 - Letter sent to MKDP advising they have not responded to issues I was complaining about
24/8/2015 - Letter from MKDP asking for FOS ref number and stating that they have sent me a CCA