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Hi to all
We used to have a water filter unit in our home. When I was taken ill we had it removed as we couldn't sensibly afford it. We contacted the supplier Eden who have us 3 months free which was a chance to finish the stock we had. They sent someone to remove the unit but he came too early. He apologised and said he would return; he didn't so we called them, cancelled the account and cancelled our DD. They then sent someone after I argued with them about the terms of the contract. They claimed I had to run it for another 12 months as it was a rolling 12 month contract. I told them my contract didn't show this and they should prove that to be the case. They gave up in the end and someone came to remove the unit. This was February 2011.
They kept sending us rental invoices and I kept phoning to say we had cancelled. They apologised but kept sendning them. I wrote and said they should stop and we then exchanged a few emails and calls. A totally ridiculous situation which is still running.
A local DCA is now writing to me threatening all sorts. They started by claiming I had not replied to their initial letter, a letter they didn't send! I wrote by recorded delivery that we had cancelled and they should return it to their client as this was their error and we would no pay for something we hadn't had. I heard nothing until today when they wrote saying they would recommend their client to commence legal action. I couldn't give a toss what they say to be honest because we didn't have any deliveries and we didn't sign for any which was normal procedure. When I checked their "invoice" it showed £12 per month for late payment....on invoices issued in error!
What's the best way to put these idiots in their place?
Cheers MJ
We used to have a water filter unit in our home. When I was taken ill we had it removed as we couldn't sensibly afford it. We contacted the supplier Eden who have us 3 months free which was a chance to finish the stock we had. They sent someone to remove the unit but he came too early. He apologised and said he would return; he didn't so we called them, cancelled the account and cancelled our DD. They then sent someone after I argued with them about the terms of the contract. They claimed I had to run it for another 12 months as it was a rolling 12 month contract. I told them my contract didn't show this and they should prove that to be the case. They gave up in the end and someone came to remove the unit. This was February 2011.
They kept sending us rental invoices and I kept phoning to say we had cancelled. They apologised but kept sendning them. I wrote and said they should stop and we then exchanged a few emails and calls. A totally ridiculous situation which is still running.
A local DCA is now writing to me threatening all sorts. They started by claiming I had not replied to their initial letter, a letter they didn't send! I wrote by recorded delivery that we had cancelled and they should return it to their client as this was their error and we would no pay for something we hadn't had. I heard nothing until today when they wrote saying they would recommend their client to commence legal action. I couldn't give a toss what they say to be honest because we didn't have any deliveries and we didn't sign for any which was normal procedure. When I checked their "invoice" it showed £12 per month for late payment....on invoices issued in error!
What's the best way to put these idiots in their place?
Cheers MJ
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