Re: bobogosing's UE diary
You didn't send any Ts & Cs with those documents you emailed a few days ago.
The Restons letter didn't refer to enclosing any Ts & Cs when they wrote to you either.
You sent a CCA request is February. Restons latest letter says "we enclose with this letter, on a voluntary basis, copies of the following documentation. . . ". This suggests that they know their reply is an inadequate response to your formal CCA request, hence the word "voluntary" without any of the usual crap about being satisfied they have complied with s.78 and a long speech about Carey.
The loan agreement they've sent specifically refers to the Ts & Cs forming part of the agreement, so where are they? That signed document identifies conditions 21 and 22 and what they relate to, so to my mind they have to provide them in order to say they've complied with your CCA request.
Restons letter also enclosed a copy of a letter from Egg to you following a CCA request in June 2011. If Egg sent those Ts & Cs to you in the past (2011) that doesn't get Arrow off the hook for not complying with your current CCA request (Feb 2015).
Please post on your thread confirmation that Restons did not send you any Ts & Cs (if that's the case).
Once we know that for certain, we can suggest the best response to send Restons (deadline 17th July).
Plan B x
Originally posted by bobogosing
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The Restons letter didn't refer to enclosing any Ts & Cs when they wrote to you either.
You sent a CCA request is February. Restons latest letter says "we enclose with this letter, on a voluntary basis, copies of the following documentation. . . ". This suggests that they know their reply is an inadequate response to your formal CCA request, hence the word "voluntary" without any of the usual crap about being satisfied they have complied with s.78 and a long speech about Carey.
The loan agreement they've sent specifically refers to the Ts & Cs forming part of the agreement, so where are they? That signed document identifies conditions 21 and 22 and what they relate to, so to my mind they have to provide them in order to say they've complied with your CCA request.
Restons letter also enclosed a copy of a letter from Egg to you following a CCA request in June 2011. If Egg sent those Ts & Cs to you in the past (2011) that doesn't get Arrow off the hook for not complying with your current CCA request (Feb 2015).
Please post on your thread confirmation that Restons did not send you any Ts & Cs (if that's the case).
Once we know that for certain, we can suggest the best response to send Restons (deadline 17th July).
Plan B x
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