Lloyds TSB - Difficult Organisation

[churchman]

Hi,

Have three accounts, one loan, one o/d and one cc with this mob.

Have requested CCAs from all.

O/D - response back stating "you have asked us to pay into a product we do not manage" - this is where nominal payments for the a/c have been sent monthly for over two years! They have returned PO.

C/C - letter back stating "currently awaiting documentation to fulfil your request" - but in meantime DCA (W) hassling heavily via post just received 14 day threat letter....

loan - they have intermittently returned cheques saying cannot allocate, even though covering letter states a/c no and also they had been cashing them for years previously..Have received CCA and it's with Niddy.

Very frustrating!! Anyone else had similar?

[Leixlip1]

Re: Lloyds TSB - Difficult Organisation

Welcome to the weird and wacky world of Lloyds TSB!
I've had the same problem trying to make payments off my old current account - it doesn't exists anymore they say so return payments and then hassle me about non-payment!
In the past 5 years I've gone through their official complaints procedure and FOS on several occasions regarding account/dmp payments etc - they have made 4 ex-gratia payments to me, apologized for not answering letters etc but still carry on the same basically ignoring everything until I complain. No wonder we, the tax payer, had to bail them out.

[churchman]

Re: Lloyds TSB - Difficult Organisation

Welcome to the weird and wacky world of Lloyds TSB!
I've had the same problem trying to make payments off my old current account - it doesn't exists anymore they say so return payments and then hassle me about non-payment!
In the past 5 years I've gone through their official complaints procedure and FOS on several occasions regarding account/dmp payments etc - they have made 4 ex-gratia payments to me, apologized for not answering letters etc but still carry on the same basically ignoring everything until I complain. No wonder we, the tax payer, had to bail them out.

Thanks, I'm glad I'm not the only one although it's a bit of a nightmare. I suppose once it gets passed to a DCA then it'll be administratively easier! Who'd have thought it!!

It's a murky old world behind all that veneer of 'professional financial services provider'...

[thechippy]

Re: Lloyds TSB - Difficult Organisation

I had the exact same issues.

I was actually trying to PAY them for months, but was getting nowhere.

When I cca'd my credit card, they said they couldn't help because the account was nothing to do with them..

Incompetence of the highest order..

[churchman]

Re: Lloyds TSB - Difficult Organisation

I had the exact same issues.

I was actually trying to PAY them for months, but was getting nowhere.

When I cca'd my credit card, they said they couldn't help because the account was nothing to do with them..

Incompetence of the highest order..

Quite so, I had several cheques returned saying couldn't process even though sent with detailed covering letter with a/c numbers and refs on. And had been paying in exactly the same way for years previously!