Hi, been playing letter tennis with capquest regarding an old LTSB credit card account (opened early 1990's) that they purchased about a year ago.
I've received various documents and at least two recon's over the years both from Lloyds and more recently capquest, never the original or any application form. I've CCA'd Lloyds about three years ago, and have also requested an SAR in the past.
In the past, I've simply sent a 'recon doesn't contain the prescribed terms' or 'Account in Dispute' letter and that's been enough to keep them quiet.
The most recent letter from capquest, received this morning, seems to have escalated matters somewhat as they are talking about considering legal action. The header of the letter reads "Letter of claim under the Practice Direct - Pre Action Conduct" containing details of what they may do etc. etc. etc.
Is this a pre-action letter or just another re-phrased threat-o-gram?
As I can't get in to the templates library, can someone advise on a possible response, i.e. is it time to request info under CPUTR 2008?
Please advise, thanks.
I've received various documents and at least two recon's over the years both from Lloyds and more recently capquest, never the original or any application form. I've CCA'd Lloyds about three years ago, and have also requested an SAR in the past.
In the past, I've simply sent a 'recon doesn't contain the prescribed terms' or 'Account in Dispute' letter and that's been enough to keep them quiet.
The most recent letter from capquest, received this morning, seems to have escalated matters somewhat as they are talking about considering legal action. The header of the letter reads "Letter of claim under the Practice Direct - Pre Action Conduct" containing details of what they may do etc. etc. etc.
Is this a pre-action letter or just another re-phrased threat-o-gram?
As I can't get in to the templates library, can someone advise on a possible response, i.e. is it time to request info under CPUTR 2008?
Please advise, thanks.
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