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Basic background info as to what this thread is for.
Less than two years ago, I ordered a new TV from Pixmania, which was delivered to me by Currys.
Last night, the TV broke; it has horizontal lines the full width of the screen for ¾ of the screen, making viewing impossible.
Whilst the TV is outside of the 1 year standard warranty, it is my belief that the product is not fit for purpose as it has broken down just short of two years from purchase.
I believe that I should have the TV repaired free of charge or otherwise replaced - surely this is my right?
I will use this thread as a basis for factual information, and a running note of correspondence. I do intend to win! Please feel free to add any comments as you see fit.
9th October 2009 - Ordered new TV from Pixmania
Order confirmation received as follows (which is my e-invoice also). Note, this order was acknowledged by Pixmania. It is my belief that this is whom my contract is with, as that is who I paid for the product.
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Dear Diddly
We are pleased to confirm that we have received your order as detailed below.
Order summary
Customer No.:
xxxxxx
Invoice No.:
Xxxxxxxxxxxx
Date:
09/10/2009
Delivery mode
Shipping fees Pixmania:
Standard Delivery (5 working days), the delivery will be made by Currys Home Delivery, a partner company of Pixmania.
An email shall be sent to you shortly to confirm the date of the delivery. We will send you a 10 digit delivery reference (exemple: 1234 567890). Please quote this delivery reference in any communication with the distribution helpline 0870 850 6532 open 7 days a week or customer service matters 08700 118 117 open Monday to Friday 9am – 5pm.
Delivery address
Diddly
address line 1
Address line 2
Address line 3
Your order :
Total number of your products sold by Pixmania £ 424.81
Discount- £ -17.39
Delivery costs £ 17.30
Total vat excl. £ 442.11
VAT £ 66.32
Total to pay £ 508.43
Less than two years ago, I ordered a new TV from Pixmania, which was delivered to me by Currys.
Last night, the TV broke; it has horizontal lines the full width of the screen for ¾ of the screen, making viewing impossible.
Whilst the TV is outside of the 1 year standard warranty, it is my belief that the product is not fit for purpose as it has broken down just short of two years from purchase.
I believe that I should have the TV repaired free of charge or otherwise replaced - surely this is my right?
I will use this thread as a basis for factual information, and a running note of correspondence. I do intend to win! Please feel free to add any comments as you see fit.
9th October 2009 - Ordered new TV from Pixmania
Order confirmation received as follows (which is my e-invoice also). Note, this order was acknowledged by Pixmania. It is my belief that this is whom my contract is with, as that is who I paid for the product.
----------------------------------------------------------------------
Dear Diddly
We are pleased to confirm that we have received your order as detailed below.
Order summary
Customer No.:
xxxxxx
Invoice No.:
Xxxxxxxxxxxx
Date:
09/10/2009
Delivery mode
Shipping fees Pixmania:
Standard Delivery (5 working days), the delivery will be made by Currys Home Delivery, a partner company of Pixmania.
An email shall be sent to you shortly to confirm the date of the delivery. We will send you a 10 digit delivery reference (exemple: 1234 567890). Please quote this delivery reference in any communication with the distribution helpline 0870 850 6532 open 7 days a week or customer service matters 08700 118 117 open Monday to Friday 9am – 5pm.
Delivery address
Diddly
address line 1
Address line 2
Address line 3
Your order :
DESCRIPTION Toshiba 37XV635DB LCD Television
UNIT PRICE £ 442.20
Quantity 1
Total vat excl. £ 442.20
UNIT PRICE £ 442.20
Quantity 1
Total vat excl. £ 442.20
Total number of your products sold by Pixmania £ 424.81
Discount- £ -17.39
Delivery costs £ 17.30
Total vat excl. £ 442.11
VAT £ 66.32
Total to pay £ 508.43
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