Tweet
I moved home last October and a tenant moved in during January (so usage between the date would have been tiny). On 15th January I sent final meter readings (by post). They acknowledged receipt of the readings by email. As I paid by DDM I have a credit balance of about £400-500.
Six weeks on and still no final account or refund so today I telephoned them.
It seems my account (along with others) is 'blocked' on their system (and has been since November 2013) so cannot be updated. Their 'technical team' are working on it and have been for over three months. They don't know how long it will take to resolve. They could confirm that the last entry on my account showed a credit balance of "over £400".
When I threatened them with the Ombudsman I was told, "The Ombudsman is already aware of the problem and is not accepting complaints until we have resolved it".
I cannot think where I can go from here, but I could certainly use the £400+ of my money that they have.
Six weeks on and still no final account or refund so today I telephoned them.
It seems my account (along with others) is 'blocked' on their system (and has been since November 2013) so cannot be updated. Their 'technical team' are working on it and have been for over three months. They don't know how long it will take to resolve. They could confirm that the last entry on my account showed a credit balance of "over £400".
When I threatened them with the Ombudsman I was told, "The Ombudsman is already aware of the problem and is not accepting complaints until we have resolved it".
I cannot think where I can go from here, but I could certainly use the £400+ of my money that they have.
Comment