• Npower sends emails stating installations are booked and need to be confirmed
• Firm says consumers need to confirm an appointment for it to take place
• But nowhere on the email does it state that smart meters are not compulsory
• We've seen evidence of several of the Big Six providers using pushy

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SSE has confirmed it is merging its British domestic business with Npower to form a new energy company. SSE, the UK's second-largest energy supplier, which also reported a big fall in its adjusted pre-tax profits of 13.9% in the six months to September, revealed the merger talks on Tuesday. The deal...

I've been with them for gas and electric for years and it's always been difficult if not painful. Recently I switched to a nicer provider and provided Npower with meter readings.

The final gas bill is based on the meter reading I provided.

The final electricity bill is 'estimated'...

Scottish Power to pay £18m after customer service failings

This is a duplicate of the Blog Entry made on: 26th April 2016 08:28
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E.On to pay £7m for smart meter failure

This is a duplicate of the Blog Entry made on: 9th November 2015 13:12
...

Npower ordered to give free energy to customers whose.....

This is a duplicate of the Blog Entry made on 21st July 2015 15:53.

*billing bungles it has failed to resolve* * *Npower failed to resolve complaints to ombudsman within 28 days* * *Ofgem investing npower's......

Hi, a friend received a CCJ claim form from Npower which he sent back with his budget, prepared by Stepchange and showing he could afford just nominal payments (£5) on a £572 debt.

He did not receive a court date.

Today he received a judgement dated 5th December. The...

Hi, a simple question I would like some feedback / opinions on .

I am dealing with a Npower complaint for my daughter. We have now sent it to the ombudsman as a formal complaint as Npower would not reply in writing or deal with it

N power now continue to call my daughter asking...

'Customer' threatens Npower with Bailiffs

This is a duplicate of the Blog Entry made on 11th September 2014 15:26.

*A man who was never a customer of the energy giant Npower but was threatened with a bill of £5,600, but has now won his legal action after a two...
...

Ofgem allows Npower to continue telephone sales

This is a duplicate of the Blog Entry made on 3rd September 2014 13:30.

*Npower, the most complained-about energy firm, has been told by the regulator that it will be allowed to continue with telephone sales.* It follows......

Hi all,

So yet another tale of my debt! I moved out of my house back in April and have just got my final bill after arguing the balance with them for a few weeks. They seem to think I owe them nearly £1500.00 this goes back over the last 18 months or so.

Strangely enough...

Npower faces curbs on sales after customer service failures

This is a duplicate of the Blog Entry made on 19th June 2014 15:15.

*Energy supplier Npower has been told that it may have to stop sales to new customers unless it can send out bills on time.* The regulator, Ofgem,......

Npower to change bill-chasing method

This is a duplicate of the Blog Entry made on 8th June 2014 18:21.

Npower is changing the way it chases former customers for payment, after listeners complained to the BBC. The energy giant says it will no longer...

Click to...

I have had a long on-going battle with NPower over a meter change from commercial to residential.
I wont bore you with the details but part of my complaint was being dealt with by NPower residential. After several months they eventually resolved the issues.
When I asked for compensation...

I moved home last October and a tenant moved in during January (so usage between the date would have been tiny). On 15th January I sent final meter readings (by post). They acknowledged receipt of the readings by email. As I paid by DDM I have a credit balance of about £400-500.

Six weeks...