63 results in 0.0131 seconds.
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5corpio started a blog post Ofgem protects customers of failed suppliers Green Network Energy and Simplicity Energyin 5corpioOfgem protects customers of failed suppliers Green Network Energy and Simplicity Energy
Two energy suppliers, Green Network Energy and Simplicity Energy, have announced today that they are ceasing to trade. Green Network Energy supplies gas and electricity to around 360,000 domestic customers as well as a smaller number of non-domestic customers. Simplicity Energy supplies gas and electricity... -
5corpio started a blog post Utilita: Energy firm to pay £500,000 for overcharging customersin 5corpioUtilita: Energy firm to pay £500,000 for overcharging customers
Energy provider Utilita has agreed to pay £500,000 in compensation for "mistakenly overcharging" almost 40,000 pre-payment customers.
Bills were £125,000 higher than they should have been between May and September 2019, regulator Ofgem said. Utilita has refunded all affected... -
Ovo Energy to pay £8.9m for overcharging customers
Ovo, which may become the UK's second-largest energy company, has been forced to pay £8.9m by regulators after it overcharged customers. The firm, which bought SSE's retail business last year, sent inaccurate statements to more than half a million customers. Meanwhile, some of its customers did not... -
12,000 Shell Energy customers in line for refunds and....
............. compensation after watchdog tells it to cough up £390k due to overcharging- Shell Energy will refund £100,736 to all 12,000 accounts affected
- 6,200 customer accounts that paid above the cap level will receive £10 each
- 5,600 accounts which saw a delay in their bills being reduced
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Energy customers will now receive automatic compensation
........of up to £120 for switching errors or late return of credit- Customers will receive £30 from energy firms who fail to return credit balances
- Those who have been switched by accident could get up to £120
- The new rules come into effect from May 1 and could benefit thousands
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5corpio started a blog post Small energy suppliers face tighter scrutiny and stricter testsin 5corpioSmall energy suppliers face tighter scrutiny and stricter tests
...... watchdog reacts to rash of failures- Energy firms applying for a license will have to show they can fund their operation for the first year
- They will also have to outline they expect to comply with regulatory obligations
- It is hoped the new rules will stop further small suppliers collapsing
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New Ofgem cap prompts E.On to raise energy prices
Energy supplier E.On has become the first major company to announce price rises in response to a new cap set by the regulator for the start of April. On Thursday, Ofgem said it would allow suppliers to charge more to those on default tariffs owing to a rise in wholesale costs. Now E.On has confirmed... -
Edinburgh-based energy supplier Our Power folds
Edinburgh-based Our Power, which has 38,000 customers, has gone out of business. Its website said the interests of customers would be protected and power supplies were "secure". The jobs of 70 members of staff at the not-for-profit company are at risk. An administrator is expected to be appointed... -
Energy firm ceases trading after ban - Economy Energy
Energy supplier Economy Energy, which was recently banned from taking on new customers, has collapsed. The supply to its 235,000 domestic customers will continue, any credit they have will be protected, and a new supplier will take on their accounts. Regulator Ofgem said a new supplier would be appointed... -
TalkTalk and Vodafone top complaints chart again
TalkTalk has again been named the most complained-about broadband company in the UK, in the latest report from the telecoms regulator Ofcom. For every 100,000 TalkTalk customers, about 31 made a complaint to Ofcom about the company's broadband services between October and December 2017. Technical faults... -
Ovo Energy faces Ofgem investigation
The UK's energy regulator is to look into whether Ovo Energy has given inaccurate information to its customers over how much energy they have used. Ofgem said it would study the estimates Ovo gave to its customers over energy use during the winter of 2016-17. The regulator said incorrect consumption... -
Ofgem boss: I'm sorry for failing vulnerable consumers
Dermot Nolan, the chief executive of energy regulator Ofgem, has apologised for failing vulnerable consumers. "We could have done better, and should have done better, for vulnerable customers," he told MPs on the Business and Energy Committee. Asked whether he wished to apologise to them,... -
5corpio started a blog post Ofgem proposes measures for debt recovery and consumer protectionin 5corpioOfgem proposes measures for debt recovery and consumer protection
Energy regulator Ofgem has this week (July 3) proposed a series of measures to help vulnerable customers – including a price cap on the warrant of force-fitted prepayment meters. This proposal is one of many steps the regulator wants to take to ensure fairness across the market including the introduction... -
Gas man late? You could be entitled to £30 compensation
t's the bugbear that troubles millions of householders - the gas man who doesn't turn up when promised. But under little-known rules that came in last year, customers are entitled to claim £30 whenever a meter reader misses his or her four-hour time slot. Furthermore, if the energy supplier doesn't... -
Roll-over risks for fixed-price energy customers
Half a million households could see a 51% increase in their energy bills this summer - if they simply allow their old fixed-price tariffs to roll over. The warning comes from uSwitch, the price comparison and switching service. It says the biggest increases will be for Npower customers, who could see...