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I purchased a TV for my daughter before christmas. Today it wont work.
I called ASDA who put me through to the laughingly called Customer services. I was told that in order for me to get a refund i MUST provide them the reciept. Really i asked? why is that?
Their reply. "its the law"
Ohhhh Law ?? i said, well you see this is something i know a fair bit about. So please Mr ASDA tell me which section of which act you rely on for this????
I was greeted with "SILENCE" lmao then the person stuttered "its policy"
Policy? i said, yes the chap replied. So not law then ?
became very clear this guy was out of his depth at this point.
So i said what if i dont have the reciept?
His reply, well bring in a bank statement. I quickly pointed out that its christmas and its very unlikely i would have a statement with a transaction on the 24th Dec showing on it.
So he then said well if you dont have a reciept we have no obligation to do anything.
*Pause for a second** On with the Lawyers hat now***
"Ok Mr ASDA let me explain what i do for a living!!!! the Sale of Goods Act 1979 as amended protects my purchase and implies terms into our contract, see s12-15 SOGA. Now my daughters TV dont work, its faulty i am rejecting these goods i want a replacement. If you insist on this stupidity of demanding a reciept as the only proof of purchase i will sue you. "
Mr ASDA then spluttered but you must prove you brought it here.
Ahh, i said, now thats different to having a reciept, you are correct i must establish i purchased it here, but that is not the same as a reciept, i have three witnesses who will swear on oath i purchased it here. So do i need the reciept?????
*cough cough splutter splutter* er no sir you dont
It just goes to show how easily the consumer gets shafted if he isnt careful and doesnt know his rights.
Law vs Policy .........Law wins every time.
I called ASDA who put me through to the laughingly called Customer services. I was told that in order for me to get a refund i MUST provide them the reciept. Really i asked? why is that?
Their reply. "its the law"
Ohhhh Law ?? i said, well you see this is something i know a fair bit about. So please Mr ASDA tell me which section of which act you rely on for this????
I was greeted with "SILENCE" lmao then the person stuttered "its policy"
Policy? i said, yes the chap replied. So not law then ?
became very clear this guy was out of his depth at this point.
So i said what if i dont have the reciept?
His reply, well bring in a bank statement. I quickly pointed out that its christmas and its very unlikely i would have a statement with a transaction on the 24th Dec showing on it.
So he then said well if you dont have a reciept we have no obligation to do anything.
*Pause for a second** On with the Lawyers hat now***
"Ok Mr ASDA let me explain what i do for a living!!!! the Sale of Goods Act 1979 as amended protects my purchase and implies terms into our contract, see s12-15 SOGA. Now my daughters TV dont work, its faulty i am rejecting these goods i want a replacement. If you insist on this stupidity of demanding a reciept as the only proof of purchase i will sue you. "
Mr ASDA then spluttered but you must prove you brought it here.
Ahh, i said, now thats different to having a reciept, you are correct i must establish i purchased it here, but that is not the same as a reciept, i have three witnesses who will swear on oath i purchased it here. So do i need the reciept?????
*cough cough splutter splutter* er no sir you dont
It just goes to show how easily the consumer gets shafted if he isnt careful and doesnt know his rights.
Law vs Policy .........Law wins every time.
oh and give then one of these while you are at it 
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