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Good afternoon.
I wanted to ask the opinion of the users of this forum about something that happened to me quite recently:
My wife and I moved into our rented flat in Glasgow's west end a month and something ago. Obviously one of the first things to sort out is an internet connection, and so we started compare all the companies out there and their packages. Since we don't really need a telephone line we have chosen the only company that offers broadband without a line: Virgin.
After personally checking on their website that our address was ok to go for the service (it officially was... And still is up to now) I subscribed. An installation date was given to us (10 or more days to wait) so we start waiting. One or two days before the big date I receive a call from Virgin saying that our address may actually not be set up for their services.. That they may need the building management number to sort everything out and that in case of a negative response they would pass our details to another company they work with, Primus saver, so they can offer us something for about the same price we were ready to pay. Fair enough, I think. Not even a day to search for the building management number Virgin asked me for that I receive a call from this sales person from primus saver. He is quite pushy to offer us a package with them and when I tell that virgin said that they are not quite sure if our address is covered yet he answers ''I am telling you right now, it is sure it is not''. Obviously I think that,since the gentleman has my number, he's been referred from Virgin and he knows what he is saying, so after hearing his offer I decide to sign up with them right there on the phone. After a while I receive a text saying that the installation date will be on the 21st of November.. Basically Mother month to wait.
I call their call center and after more than half an hour on the phone I manage to speak with someone who,after hearing my question on why we have to wait so much, says that there is nothing he can do about it. At this point I am quite frustrated and tell him that I'm definitely thinking about cancel my contract. His baffling answer is that the day after would be the limit of this cooling
Period so I cannot cancel without paying a fine which s an entire month cost to cancel my contract.
After the cooling period is finished I receive a mail from the same lady from Virgin I was talking to before which says that they still need that number to sort out the situation.. At this point I get a suspect and I explain the situation to her and her answer is: -Only Virgin could have confirmed what the salesman from primus saver did.
Now I'm stuck with them because of a lying salesman and I really don't know what to do apart from being frustrated and angry.
Help.
I wanted to ask the opinion of the users of this forum about something that happened to me quite recently:
My wife and I moved into our rented flat in Glasgow's west end a month and something ago. Obviously one of the first things to sort out is an internet connection, and so we started compare all the companies out there and their packages. Since we don't really need a telephone line we have chosen the only company that offers broadband without a line: Virgin.
After personally checking on their website that our address was ok to go for the service (it officially was... And still is up to now) I subscribed. An installation date was given to us (10 or more days to wait) so we start waiting. One or two days before the big date I receive a call from Virgin saying that our address may actually not be set up for their services.. That they may need the building management number to sort everything out and that in case of a negative response they would pass our details to another company they work with, Primus saver, so they can offer us something for about the same price we were ready to pay. Fair enough, I think. Not even a day to search for the building management number Virgin asked me for that I receive a call from this sales person from primus saver. He is quite pushy to offer us a package with them and when I tell that virgin said that they are not quite sure if our address is covered yet he answers ''I am telling you right now, it is sure it is not''. Obviously I think that,since the gentleman has my number, he's been referred from Virgin and he knows what he is saying, so after hearing his offer I decide to sign up with them right there on the phone. After a while I receive a text saying that the installation date will be on the 21st of November.. Basically Mother month to wait.
I call their call center and after more than half an hour on the phone I manage to speak with someone who,after hearing my question on why we have to wait so much, says that there is nothing he can do about it. At this point I am quite frustrated and tell him that I'm definitely thinking about cancel my contract. His baffling answer is that the day after would be the limit of this cooling
Period so I cannot cancel without paying a fine which s an entire month cost to cancel my contract.
After the cooling period is finished I receive a mail from the same lady from Virgin I was talking to before which says that they still need that number to sort out the situation.. At this point I get a suspect and I explain the situation to her and her answer is: -Only Virgin could have confirmed what the salesman from primus saver did.
Now I'm stuck with them because of a lying salesman and I really don't know what to do apart from being frustrated and angry.
Help.
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