EE and Virgin Media have been fined £13.3m by the telecoms regulator for overcharging customers wanting to leave broadband and phone contracts early. Ofcom said customers were left "out of pocket". The regulator said around 400,000 EE customers who ended their contracts early were over-billed...

Virgin Media has told 800,000 customers to change their passwords to protect against being hacked. An investigation by Which? found that hackers could access the provider's Super Hub 2 router, allowing access to users' smart appliances. A child's toy and domestic CCTV cameras were among the vulnerable...

Hi guys,

My fiance and I are moving out and I've just checked my credit report and it's score is now 0, it was like 156 before, but I have positives on my credit report, not just negatives. Yes more negatives than positives but still, surely it should be more than 0?!

Thanks...

Hi All,

Firstly, I hope everyone has a good Christmas & New Year Period

I was sent an email from BPO Collections yesterday (on behalf of Virgin Media), dated 25th Dec and received at 9:09am. Are they allowed to do that on Christmas Day!? Seems very underhand to me!...

ICO enquiries into Virgin Media email

This is a duplicate of the Blog Entry made on 5th May 2014 16:36.

The ICO has received a number of calls today from people concerned about an email recently sent out by Virgin Media. The email appears to allow...

Click to...

Hi all,

I've been having trouble maintaining an internet connection for some time, need to do something about it but don't know where to start. I've listed the problems as follows:

a) Internet sometimes drops, says it's connected but network is unavailable. To get round this,...

Good afternoon.
I wanted to ask the opinion of the users of this forum about something that happened to me quite recently:
My wife and I moved into our rented flat in Glasgow's west end a month and something ago. Obviously one of the first things to sort out is an internet connection,...

Had an upgrade last week (threat to leave) gone from 10mb to 30 but had to replace router with a virgin superhub....since then the connection keeps dropping off for a few secs than back on again

rang support they are sending a bloomin tec bod tomorrow heard online though the 1st superhub...

anyone any suggestions of a good service I can use?? with virgin media for a while now & sites I use for the odd download etc are being taken down by virgin faster than a proxy can sprout up..getting pretty fed up with it now...so any suggestions would help no end!

Hi All

Just thought you would like this one! I have for several years now recorded my phone conversations with customer call centres as they are typically in a habit of lying and then covering their tracks.

I have been in a dispute with my internet provider as I have been...

BSkyB and BT force Virgin Media to drop unlimited broadband ad claim

This is a duplicate of the Blog Entry made on 27th March 2013 19:46.

ASA rules claim in campaign was misleading, given that heavy users' download speeds can be cut by up to 50%. BSkyB and BT have successfully...

hey all ! I am sharing my experience with you and I hope it will help !

Received a phone call from BT, informing me that he was disconnecting me because of an unpaid bill.. He demanded payment immediately of £31.00 or it would be £ 118.00 to re-connect at a later date. The guy wasn't...

Hiya,
I don't have the paperwork to hand (if at all), but does anyone know if the boxes would belong to me (like the Sky ones are, or were) after the initial contract is up?

Also, does anyone know if its beneficial to call them to re-locate the services in new house (initial contract...

Hi folks,

My daughter goes back to uni. next week and has been trying to sort out a cable internet facility, as her and the flatmate have no need for a phone line.

Last year, they went with Virgin Media and this worked out fine. They cancelled it for the summer and were...

Hi I have 2 defaults I would like to remove from a previous address.

1)Virgin media £98 Jan 09
2)Capquest £71 Feb 2010 (for a vodafone acc in 2008)

I understand that these are not regulated by the CCA so it may be more difficult to remove them than if they were...