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OK lets start from the beginning.
Agreed to rent a machine for my business, minimum rental was 36 months. I didn't think it was a problem as I didn't expect to not need it.
November 2014 it arrives. I move to different premises and they have several of the machines so don't need mine.
October 2015 I write to them asking to close my account. They say yes but I need to pay a 20% fee. I agree. They say they will arrange for collection of the machine.
January 2016 I speak to them on the telephone and ask again to cancel, they apologise and agree to collect machine, I agree to the 20%
I stopped my DD at this time.
Wrote to them a while later asking why they haven't collected the machine. NO reply.
Letter from LPL Commercial saying they now have the debt and I need to pay £xyz
I email the company again and point out that I had closed my account in October, they failed, closed it again in January and stopped my DD and am waiting for collection and final bill.
Company email back apologising for their mistake, agree to collect machine on the 9th May and agree to £388 closing of account fee. I ask if I can pay this over 5 months adn they say no but that their DCA will accept longer repayments.
Next thing I know I get an email on the 10th May from LPL saying I owe £790 adn must pay by 15th May... 5 days to pay? I think not and I didn't agree to that amount anyway!
I reply with NO I didn't agree to this I agreed to £388
They reply with more of the same multi font size, colours, underlines exclamation marks telling me I owe what I owe and as they are kind they will lower it to £668
I reply with NO, please send me a copy of my signed agreement.
No reply.... BUT, then I get a letter dated 10th May to 'Dear Sirs' (the day the above was going on) stating that
If I fail to pay "Action will be instituted as indicated in previous correspondence without further notice."
The letter was sent to my old address (royal mail redirect still in place for a few weeks) even though they know my current address.
Who are LPL?
Why are their emails written in 5th primary school style?
I can't post the weird 'contract' I signed in 2014 up here as I don't have an image editor installed on this laptop yet (it died and had to reformat it) so I need to figure out how to redact it with paper and take a photo lol
Agreed to rent a machine for my business, minimum rental was 36 months. I didn't think it was a problem as I didn't expect to not need it.
November 2014 it arrives. I move to different premises and they have several of the machines so don't need mine.
October 2015 I write to them asking to close my account. They say yes but I need to pay a 20% fee. I agree. They say they will arrange for collection of the machine.
January 2016 I speak to them on the telephone and ask again to cancel, they apologise and agree to collect machine, I agree to the 20%
I stopped my DD at this time.
Wrote to them a while later asking why they haven't collected the machine. NO reply.
Letter from LPL Commercial saying they now have the debt and I need to pay £xyz
I email the company again and point out that I had closed my account in October, they failed, closed it again in January and stopped my DD and am waiting for collection and final bill.
Company email back apologising for their mistake, agree to collect machine on the 9th May and agree to £388 closing of account fee. I ask if I can pay this over 5 months adn they say no but that their DCA will accept longer repayments.
I do apologise for the confusion caused with your account.
I did not have a note left for me in regards to your account and Vanita has been on holiday since beginning of march.
I have also not received an email from you last week until this one today.
I will close your account with the debt collection agency today.
I can organise collection with you for us to collect the machine to save you the hassle and cost of organising for sometime next week?
There is a cancellation cost involved with cancelling a rental contract at 20% of the original cost – this would total £ 388.80.
Please let me know a date which would be suitable for collection by courier (TNT) for a weekday between 9-5.
I did not have a note left for me in regards to your account and Vanita has been on holiday since beginning of march.
I have also not received an email from you last week until this one today.
I will close your account with the debt collection agency today.
I can organise collection with you for us to collect the machine to save you the hassle and cost of organising for sometime next week?
There is a cancellation cost involved with cancelling a rental contract at 20% of the original cost – this would total £ 388.80.
Please let me know a date which would be suitable for collection by courier (TNT) for a weekday between 9-5.
Less than £50 per month is fine with them and i will ensure that no court action is made against you at any point of the payment process.
Thank you for your understanding,
Thank you for your understanding,
I reply with NO I didn't agree to this I agreed to £388
They reply with more of the same multi font size, colours, underlines exclamation marks telling me I owe what I owe and as they are kind they will lower it to £668
I reply with NO, please send me a copy of my signed agreement.
No reply.... BUT, then I get a letter dated 10th May to 'Dear Sirs' (the day the above was going on) stating that
- the machine hasn't been collected (it had been on 9th and they say this in an email dated 10th May " According to our client the machine has been collected on 9 May 2016")
- acknowledge part payment (???) and that my balance is reduced to £790
- I need to pay in cleared funds by 15th May
If I fail to pay "Action will be instituted as indicated in previous correspondence without further notice."
The letter was sent to my old address (royal mail redirect still in place for a few weeks) even though they know my current address.
Who are LPL?
Why are their emails written in 5th primary school style?
I can't post the weird 'contract' I signed in 2014 up here as I don't have an image editor installed on this laptop yet (it died and had to reformat it) so I need to figure out how to redact it with paper and take a photo lol
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