Oh my head - LTSB

[vossy]

Re: Oh my head - LTSB

Doh!
they just can't be bothered can they

Well as I had been freshly invigorated by my valium I decided to try again this afternoon, I started off where I left off this morning, I was then given another number to ring, they then passed me to my local branch which I had tried to ring anyway, they then transferred me to "the correct department" which turned out to be the one I spoke to on Wednesday and when I pointed out to this bloke that I spoke to him the other day he said I cant give you any information over the phone - I said okay but on Wednesday you did!!!

Anyway it seems the only result I am going to get with this is via FOS.

I sooooo need a lie down now...where's me vodka??

[di30]

Re: Oh my head - LTSB

LOL, yeah Di, they will top up the half bottle of valium I popped after that call. I did call the local branch who were much more helpful and someone who spoke English as there native tongue, still didn't help though

Doh!
they just can't be bothered can they

[vossy]

Re: Oh my head - LTSB

Oops I forgot to ask, would you like 2 paracetomol? lol

LOL, yeah Di, they will top up the half bottle of valium I popped after that call. I did call the local branch who were much more helpful and someone who spoke English as there native tongue, still didn't help though

[di30]

Re: Oh my head - LTSB

Oops I forgot to ask, would you like 2 paracetomol? lol

[di30]

Re: Oh my head - LTSB

This is just a general rant.

I have just spent 25 minutes on the phone to LTSB chasing my old business account details, after speaking to some woman who clearly English was not her first language I was so confused I had to take a valium, she could not grasp that I wanted to speak to someone in the business department for PPI reclaims, we went round in circles for 10 minutes - name? Sorry was that David - err no - address? Pardon is that Moorcroft? - err no - account number? err no, excuse me I said is there anyone else there I can speak to because I cannot understand you? No sir I will pass you to the business department - that's what I wanted to start with!!! Before you go sir please have a nice day - I will thank you, is there anything else I can help you with today sir? YES - please put me through to the business department, okay sir have a nice day and I hope your mother has a nice mothers day??? My mother has passed away - okay sir I will give you the number to the business department WTF??? She puts me through and I speak to Rees, we start all over again, then I get please excuse the line sir our phones are playing up today, can you tell me again what you want then the phone goes dead I call the number and Rees answers, result, or so I thought, I was just speaking to you and got cut off, no you wern't sir, are you Rees? Yes, do you have another Rees in that office? No sir, so I was speaking to you then? No sir I have not been on calls until now It was the same bloody bloke, I explain what I want to a constant - sorry sir, was that................ eventually he decided he could not help me and said I will pass you to someone who can - GREAT so I thought, hello my name is Suzanna how may I help you today? It was the first poxy woman I was speaking to

I just hung up!!!

OMG, what a disaster! and very poor customer service!!.
Email the CEO about this, tell him you would like someone to contact you who fully understands us people.
antonio.osorio@lloydsbanking.com

You can tell it's the last day of the working week, they can't be bothered can they?

[vossy]

This is just a general rant.

I have just spent 25 minutes on the phone to LTSB chasing my old business account details, after speaking to some woman who clearly English was not her first language I was so confused I had to take a valium, she could not grasp that I wanted to speak to someone in the business department for PPI reclaims, we went round in circles for 10 minutes - name? Sorry was that David - err no - address? Pardon is that Moorcroft? - err no - account number? err no, excuse me I said is there anyone else there I can speak to because I cannot understand you? No sir I will pass you to the business department - that's what I wanted to start with!!! Before you go sir please have a nice day - I will thank you, is there anything else I can help you with today sir? YES - please put me through to the business department, okay sir have a nice day and I hope your mother has a nice mothers day??? My mother has passed away - okay sir I will give you the number to the business department WTF??? She puts me through and I speak to Rees, we start all over again, then I get please excuse the line sir our phones are playing up today, can you tell me again what you want then the phone goes dead I call the number and Rees answers, result, or so I thought, I was just speaking to you and got cut off, no you wern't sir, are you Rees? Yes, do you have another Rees in that office? No sir, so I was speaking to you then? No sir I have not been on calls until now It was the same bloody bloke, I explain what I want to a constant - sorry sir, was that................ eventually he decided he could not help me and said I will pass you to someone who can - GREAT so I thought, hello my name is Suzanna how may I help you today? It was the first poxy woman I was speaking to

I just hung up!!!