Lowell group ccj threat

[Rsmith184]

Just had a letter from Lowell group regarding a 450 mobile phone bill they're threatening legal proceedings ccj etc any advice on what to do next?

[Never-In-Doubt]

Re: Lowell group ccj threat

Is there a complaint ongoing regards the £450 balance with the mobile operator?

Or was it just a bill you didn't pay?

[Rsmith184]

Re: Lowell group ccj threat

well I had a dispute with ee that they had missold me the tablet (it was supposed to be linked to my phone account turns out it wasn't so missed bill payment had letters sent to a previous address so was unaware initially) but yes essentially a bill I didn't pay

[Never-In-Doubt]

Re: Lowell group ccj threat

Ok so you took a second line meaning you had 2 devices & therefore 2 monthly contracts.

You'll be aware these don't fall under CCA1974 - but if you don't sort the dispute they will sell to a DCA. You'd need to provide more info before we can really suggest options. It's easy to say offer £10 for 5 years to clear it but without knowing the details we'd never suggest that. Do you have a genuine dispute ie not your bill / usage etc or not?

Im guessing you're saying that you took a second contract then moved and EE didn't know you'd moved? If so is this debt just for the new contract or for both?

[Rsmith184]

Re: Lowell group ccj threat

Well what happened is ee rung me offering me a tablet to run along side my phone I thought it was an add on to my account but it turned out to be a totally new and separate account I can't say I have a genuine dispute with regards to not my bill etc but I was told in three separate occasions that it was tied in with my existing contract and would be one account hence me being in the situation in the first place!

[Rsmith184]

Re: Lowell group ccj threat

And the debt just corresponds to the tablet I still have a contract phone with ee payments always made on the phone line so no issues with that one

[Never-In-Doubt]

Re: Lowell group ccj threat

Ok so really you might be best to contact EE and explain things - maybe first try their Facebook / Twitter page as they do have active assistance there. Worse case consider making a monthly offer however you'll probably find that if you're still in contract it will be dear - have they not cut off the iPad service (ie the SIM is dead so it'll only work on wifi connection not 3/4G)?

They do open separate accounts as such, but under one customer number. I have 2 accounts with EE and get one bill showing both accounts and they contain the same customer ID.

[Rsmith184]

Re: Lowell group ccj threat

Yeah the iPads been cut off over a year now was just before Christmas 2014 I got the iPad see I thought they were both together but had a massive argument with a bloke at ee who said it was my fault that I hadn't checked but when your told X you expect X these were both run as two separate accounts as I'd asked why they hadn't been in touch with me as they have my phone number they were using the iPad number to try get hold of me!

[Pixie]

Re: Lowell group ccj threat

I'd asked why they hadn't been in touch with me as they have my phone number they were using the iPad number to try get hold of me!

That's pathetic! Surely they should know which is your phone number and which your iPad. If they couldn't get hold of you on one number why didn't they try on the other?