I ordered a dining table and chairs from SO INTERIORS on 16th November. Delivery was stated as 7-10 days, and that a courier would ring before this time to arrange delivery.
Nothing happened, so last Friday I was going to ring them - only to find that they
I did a bit of hunting and found a phone number for them: 01642 903703. However when I tried to ring it just said "We are unable to connect you"
Alarm bells starting to ring
So (Friday) I sent a message via the contact form on the website, which promised a response within 48 hours, asking for a firm delivery date within 48 hours etc. Still no response.
A bit more digging, and apparently they were previously called SEE INTERIORS, and had an Amazon Store which has now closed down.
Found this review of See Interiors: http://www.yell.com/biz/see-interior...ngham-6855160/
Thing is, I gave my old dining table away as I needed a space saving drop leaf one, so now we have nothing to eat Christmas dinner on!
Spurred on by this, I emailed them yesterday:
The 24 hours expires at 1.30pm and still no response
I've found the same model on a website I've used before, with a 10% discount offer today only.
I'm very tempted to say sod it now, start a Paypal dispute for a refund after 1.30pm, and order another table today.
If I leave it much longer I won't get delivery in time for Christmas...
I'm just a bit concerned in case the first table turns up unannounced!
Has anyone else had dealings with this company?
Elsa x
Nothing happened, so last Friday I was going to ring them - only to find that they
don't display our phone number because our aim is to give you the lowest possible prices and to help us achieve our goal we don't operate expensive call centres which means we can pass these savings on to you.
If you would like to speak with one of the team simply complete the contact form below and a member of our team will call you back.
If you would like to speak with one of the team simply complete the contact form below and a member of our team will call you back.
Alarm bells starting to ring
So (Friday) I sent a message via the contact form on the website, which promised a response within 48 hours, asking for a firm delivery date within 48 hours etc. Still no response.
A bit more digging, and apparently they were previously called SEE INTERIORS, and had an Amazon Store which has now closed down.
Found this review of See Interiors: http://www.yell.com/biz/see-interior...ngham-6855160/
Thing is, I gave my old dining table away as I needed a space saving drop leaf one, so now we have nothing to eat Christmas dinner on!
Spurred on by this, I emailed them yesterday:
Subject: ORDER NUMBER xxxxx - IMPENDING CANCELLATION UNLESS YOU RESPOND.
I contacted you via your website last Friday (28th November 2014) but have had no response.
I am surprised to find that you have no customer service phone number, otherwise I would have phoned you.
This item is advertised as delivered within 7-10 days, and that a courier would contact me to arrange delivery. It is now 16 days and no contact has been made by anyone, nor have I had any response from you.
I am becoming very concerned as I have sold my old dining table and now have nothing to use on Christmas Day.
Time is passing, and unfortunately if I do not hear from you within 24 hours confirming a forthcoming delivery day prior to Christmas I will have no alternative but to make a complaint via Paypal and request a refund, so that I can purchase something elsewhere.
Please reply by email and give a contact number if possible.
I contacted you via your website last Friday (28th November 2014) but have had no response.
I am surprised to find that you have no customer service phone number, otherwise I would have phoned you.
This item is advertised as delivered within 7-10 days, and that a courier would contact me to arrange delivery. It is now 16 days and no contact has been made by anyone, nor have I had any response from you.
I am becoming very concerned as I have sold my old dining table and now have nothing to use on Christmas Day.
Time is passing, and unfortunately if I do not hear from you within 24 hours confirming a forthcoming delivery day prior to Christmas I will have no alternative but to make a complaint via Paypal and request a refund, so that I can purchase something elsewhere.
Please reply by email and give a contact number if possible.
The 24 hours expires at 1.30pm and still no response
I've found the same model on a website I've used before, with a 10% discount offer today only.
I'm very tempted to say sod it now, start a Paypal dispute for a refund after 1.30pm, and order another table today.
If I leave it much longer I won't get delivery in time for Christmas...
I'm just a bit concerned in case the first table turns up unannounced!
Has anyone else had dealings with this company?
Elsa x
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