My son's consumer rights buying used car/recurring problems

[SA Gold]

Re: My son's consumer rights buying used car/recurring problems

Hi Di,
Sorry i've been running around a fair bit recently and missed the last updates.

So the malfunction light has returned after the replacement clutch and its been sent somewhere for diagnostics and also the fifty point check was not carried out?

[di30]

Re: My son's consumer rights buying used car/recurring problems

Hi Di,
Sorry i've been running around a fair bit recently and missed the last updates.

So the malfunction light has returned after the replacement clutch and its been sent somewhere for diagnostics and also the fifty point check was not carried out?

Hi Missy
That's ok no worries :-)

It was finally repaired at the end of the day last Thurs.

After he had the clutch fitted, 3 days after he had it back after fitting, the engine management light came on, so he had 2 error codes came up on it at 2 garages, one of them where he had the clutch fitted and the other another place recommended by the dealer.
(Posted the issues above) so it was booked in for last Weds at the other recommended garage but strange before he taken it there the management light went out again, but didnt want to take any chances.

The car was taken from the above recommended garage then to yet another one that deals with these matters as above posted link (other post).

And I asked my son about paperwork about the 50 point check, he said there isnt any or when asked no record of it either.

thanks again :-)

[SA Gold]

Re: My son's consumer rights buying used car/recurring problems

Hi Di,

Blimey, what a fiasco!

Um, if the malfunction light came on, and then went off of its own accord that would suggest something (possibly a sensor) noted something out of range for a wee while. Hopefully there will be an event logged which the garage can recover with their fault code reader.

As for the fifty point check - perhaps this is something the garage are supposed to check at the time of sale and pass on?

Cheers
Missy

[di30]

Re: My son's consumer rights buying used car/recurring problems

OMG my son just rang me and the car broken down again!!! same problem!!!!!

[cymruambyth]

Re: My son's consumer rights buying used car/recurring problems

That is terrible. There must be something about not fit for purpose.

[pompeyfaith]

Re: My son's consumer rights buying used car/recurring problems

I would now be getting trading standards involved and rejecting as not fit for purpose

[di30]

Re: My son's consumer rights buying used car/recurring problems

Definately!!! Someone did mention the finance company first, as he's paying monthly finance, then on to TS if nothing resolves.
What do you think?

Thanks :-)

[di30]

Re: My son's consumer rights buying used car/recurring problems

We've had it with the dealer now!! My so tried speaking to his colleague earlier and the dealer that sold it was not at his desk, everytime my son rings, they say he's never available or not in that day! (I did tell my son, the right way really would be to write) but he needs matters dealt with promptly due to his job, it entails oncalls.

Oh, when they say that the dealer that dealt with my son's car is never in, we do know they are telling porkies, we dont live far and hubby was not aware at the time my son was ringing them, and he went past the garage/dealer when driving past, he was there alright unless he has a twin lol!

So I have also emailed the finance company......
http://www.closemotorfinance.co.uk/u...ure.pdf_LE.pdf

[SA Gold]

Re: My son's consumer rights buying used car/recurring problems

Hi Di,
Blimey, what a nightmare
So is the car going to the garage that replaced the clutch, or the second one that did the diagnostics? Any work which required replacement parts should be guaranteed, so if this is the same fault (i know its got the same symptoms) they should be at least looking at it for you on a gratis basis.

If the finance company are in bed with the car outlet so to speak, you could put together an email stating that they have financed you for something which isn't suitable. Does anyone know if there is any form of protection (like there is when you buy a product using a credit card) which may help Di out here?

Cheers
SA Gold

[di30]

Re: My son's consumer rights buying used car/recurring problems

Hi Di,
Blimey, what a nightmare
So is the car going to the garage that replaced the clutch, or the second one that did the diagnostics? Any work which required replacement parts should be guaranteed, so if this is the same fault (i know its got the same symptoms) they should be at least looking at it for you on a gratis basis.

If the finance company are in bed with the car outlet so to speak, you could put together an email stating that they have financed you for something which isn't suitable. Does anyone know if there is any form of protection (like there is when you buy a product using a credit card) which may help Di out here?

Cheers
SA Gold

Hiya
thanks for that SA.

The dealer spoken to my son and he said he actually spoken to the direct dealer of Peugeot, he was informed that its a common fault in regards of the clutch parts and it was found that all the previous parts put on were plastic and not metal, so an arrangement been made to get the car in tomorrow and the metal part is being done.
However, the dealer also said that if it does go again, he will definately sort out a replacement car.

This is the fifth change!!

Jamie did pay the deposit by debit card and the remaining on finance.

[SA Gold]

Re: My son's consumer rights buying used car/recurring problems

Hiya
thanks for that SA.

The dealer spoken to my son and he said he actually spoken to the direct dealer of Peugeot, he was informed that its a common fault in regards of the clutch parts and it was found that all the previous parts put on were plastic and not metal, so an arrangement been made to get the car in tomorrow and the metal part is being done.
However, the dealer also said that if it does go again, he will definately sort out a replacement car.

This is the fifth change!!

Jamie did pay the deposit by debit card and the remaining on finance.

Sounds positive Di. Perhaps its one of those things the manufacturer has released a fix for and willing to repair it FOC.

Good luck, fingers crossed this is the final fix!

Cheers

SA

[IF]

Re: My son's consumer rights buying used car/recurring problems

I have my fingers crossed for you too Di

[di30]

Re: My son's consumer rights buying used car/recurring problems

Thank you all, lets hope this is the last time lol :-)

[di30]

Re: My son's consumer rights buying used car/recurring problems

For you guys who know about cars please.

My son will be making a point of making direct contact himself with Peugeot, hopefully on the weekend.

The dealer told my son he had spoken to the main Peugeot dealer to be told that putting on a Custom Clutch that isnt directly from Peugeot are prone to failures (but surely not as soon as this)?
What are your thoughts please guys?

(I think the forks they actually meant).

[IF]

Re: My son's consumer rights buying used car/recurring problems

Di have you PM'd jen_br ? She knows all about the car business side of things