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So recently I contacted Egg about my long-closed account with them, regarding the Card Repayment Protection plan. To be honest it was a bit of a fishing trip as I couldn't recall ANY details of the account, card number or anything, as the account was closed in 2007, paid off nice & cleanly, never any late payments. I've moved house three times since the account was opened, twice since it was closed ... I included previous addresses in the covering letter, naturally.
After 4 weeks, Canada Square Operations wrote to me with a "we're updating you as to the progress of your complaint" letter, which arrived on Saturday just gone, & it basically said "we're still working on this for you"; I thought no more of it.
Then came yesterday & on arrival home from work I picked up the mail. A reasonably thick envelope from Canada Square Operations was among the usual junk & mail for the wife ...
... they've found the account, matched my details up with the previous addresses, investigated the account & ...
... I've had an offer of recompense.
Closing balance, paid off in one fell swoop thanks to a windfall at the time, was £6700 & they're willing to refund me £9,000 plus change, which includes interest on the lost money PLUS the CRP premiums as well as an extra payment for goodwill.
I would call that a success.
Moral of the tale: CLAIM CLAIM CLAIM!! It's not hard, & it's up to the financial institution to match you with an account even if you have ZERO account info ... remember to include your previous contact/address information, 'cos that's vital.
After 4 weeks, Canada Square Operations wrote to me with a "we're updating you as to the progress of your complaint" letter, which arrived on Saturday just gone, & it basically said "we're still working on this for you"; I thought no more of it.
Then came yesterday & on arrival home from work I picked up the mail. A reasonably thick envelope from Canada Square Operations was among the usual junk & mail for the wife ...
... they've found the account, matched my details up with the previous addresses, investigated the account & ...
... I've had an offer of recompense.
Closing balance, paid off in one fell swoop thanks to a windfall at the time, was £6700 & they're willing to refund me £9,000 plus change, which includes interest on the lost money PLUS the CRP premiums as well as an extra payment for goodwill.
I would call that a success.
Moral of the tale: CLAIM CLAIM CLAIM!! It's not hard, & it's up to the financial institution to match you with an account even if you have ZERO account info ... remember to include your previous contact/address information, 'cos that's vital.
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