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This post goes on a bit but i am sooooooooooo frustrated.......
Woke up this morning and always make a phone call to my disabled mum, we have not long lost my dearly beloved dad age just 69.
Anyway, my hubby is the account holder of AOL, so we get the broadband and calls with them, and obviously we pay for the line with BT.
When trying to ring my mum this morning, it went straight to AOL customer service, so I was baffled about this, they explained there was an owing payment on the account, so I said well I will have to talk to my hubby about this with him being the account holder.
However, the internet is still providing service.
So I checked online with my hubby, the statements etc and could see no payments have come out since December 2010, then it clicked.
My hubby mislaid (although found it later on) his debit card and cancelled it with a bank, then sent him a new one, so of course it slipped our minds about updating AOL, luckily all other direct debits are coming out ok, but AOL has details of the long number.
Anyway, checking on the billing site of AOL, it still confirmed status as active and been members with them since 2002, but it does not allow us to check any billing, or previous bills.
Unfortunately we been checking through e-mails, spam folder, old emails and there is no emails to let us know about this!
So when hubby backpaid the bill and set up his new card account on the phone to them today they said it could take up to 48 hours to have the phone put back on to ring out!!!
I am checking now and again just in case, but its so damn annoying, I have an autistic son has well, but with not being able to ring mum obviously she would be worried. Mum does not know how to use a moby, so I had to use my son's moby to pass on the message to my sister.
I think AOL should give notice, in our case there was none, and now we have to wait to have the phone switched back on again!!!
Woke up this morning and always make a phone call to my disabled mum, we have not long lost my dearly beloved dad age just 69.
Anyway, my hubby is the account holder of AOL, so we get the broadband and calls with them, and obviously we pay for the line with BT.
When trying to ring my mum this morning, it went straight to AOL customer service, so I was baffled about this, they explained there was an owing payment on the account, so I said well I will have to talk to my hubby about this with him being the account holder.
However, the internet is still providing service.
So I checked online with my hubby, the statements etc and could see no payments have come out since December 2010, then it clicked.
My hubby mislaid (although found it later on) his debit card and cancelled it with a bank, then sent him a new one, so of course it slipped our minds about updating AOL, luckily all other direct debits are coming out ok, but AOL has details of the long number.
Anyway, checking on the billing site of AOL, it still confirmed status as active and been members with them since 2002, but it does not allow us to check any billing, or previous bills.
Unfortunately we been checking through e-mails, spam folder, old emails and there is no emails to let us know about this!
So when hubby backpaid the bill and set up his new card account on the phone to them today they said it could take up to 48 hours to have the phone put back on to ring out!!!
I am checking now and again just in case, but its so damn annoying, I have an autistic son has well, but with not being able to ring mum obviously she would be worried. Mum does not know how to use a moby, so I had to use my son's moby to pass on the message to my sister.
I think AOL should give notice, in our case there was none, and now we have to wait to have the phone switched back on again!!!
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