Tweet
Consumer Online Dispute Resolution - Feb 2016
Consumer Online Dispute Resolution - Feb 2016
This is a duplicate of the Blog Entry made on: 3rd February 2016 10:57
Originally Posted by Never-In-Doubt 
Amend your website by 15th February 2016: The impact of EU regulation No 524/2013 on Consumer Online Dispute Resolution (ODR)
Most businesses in the country must amend its website by 15 February 2016 to inform individual clients about a new EU online dispute resolution (“ODR”) service. This is because you will now be caught by new rules regulating e-commerce. Yet another regulation to comply with.
In order to promote e-commerce the EU wants consumers who buy a product or service online to be able to submit complaints to traders via an EU platform http://ec.europa.eu/odr
That site will then transmit the complaint to an alternative dispute resolution (“ADR”) entity to try to facilitate a solution. The EU service will be operational by 15 February 2016.
What must you do?
In order to comply with the regulations, you must provide the following information on your website:
The following wording would be suitable:
“If you are a client and we have made a contract with you by electronic means you may be entitled to use an EU online dispute resolution service to assist with any contractual dispute you may have with us. This service can be found at http://ec.europa.eu/odr. Our email address is xxxxxx”
Questions? Post reply below or view the new website from 15th February --> http://ec.europa.eu/odr
This is a duplicate of the Blog Entry made on: 3rd February 2016 10:57
Originally Posted by Never-In-Doubt Amend your website by 15th February 2016: The impact of EU regulation No 524/2013 on Consumer Online Dispute Resolution (ODR)
Most businesses in the country must amend its website by 15 February 2016 to inform individual clients about a new EU online dispute resolution (“ODR”) service. This is because you will now be caught by new rules regulating e-commerce. Yet another regulation to comply with.
In order to promote e-commerce the EU wants consumers who buy a product or service online to be able to submit complaints to traders via an EU platform http://ec.europa.eu/odr
That site will then transmit the complaint to an alternative dispute resolution (“ADR”) entity to try to facilitate a solution. The EU service will be operational by 15 February 2016.
What must you do?
In order to comply with the regulations, you must provide the following information on your website:
1. a link to the ODR platform http://ec.europa.eu/odr
2. the email address of the online trader
2. the email address of the online trader
The following wording would be suitable:
“If you are a client and we have made a contract with you by electronic means you may be entitled to use an EU online dispute resolution service to assist with any contractual dispute you may have with us. This service can be found at http://ec.europa.eu/odr. Our email address is xxxxxx”
Questions? Post reply below or view the new website from 15th February --> http://ec.europa.eu/odr