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Hi all
I have just received the attached letter from Moorcroft.
I would like to respond and looking for help with how I should respond. I'll try and summarise the circumstances:
In April 2012 I was aware that I was going to lose my job in May. I contacted Virgin Mobile and explained my financial circumstances were due to change and asked if they would renegotiate my contract of £25 month to something more manageable when I became unemployed. They said that as my account was in good order and not in default, there was nothing they could do and suggested I contacted them again if an when I went into default. In May I subsequently defaulted on my contract and wrote to them asking if they would renegotiate my contract as I could no loner afford £25. They never responded directly to my letter but had sent a text saying my service had been suspended. I then changed to a PAYG sim with another provider as I no longer had the ability to make calls with Virgin. I then received a letter from Virgin telling me I had defaulted on my account and that they had tried to contact me by phone to discuss the matter. I wrote back explaining they wouldn't be able to contact me by phone as they had suspended my service but I was willing to discuss the issue with them in writing and included a copy of the original letter I had sent them. Again they ignored my request to try and resolve the issue and just kept sending computer generated letters telling me I owed them money. I wrote for the third time asking for them to respond directly to my letters so we may sort the matter out and again they ignored me. The last letter I received from Virgin was to tell me they would be taking action to recover the remainder of my contract.
Yesterday I received the letter from Moorcroft. I would like to know how to respond to Moorcroft and also whether anyone thinks I have cause to complain to OfCom for Virgins refusal to correspond with me in writing, when I was clearly asking for help to resolve the matter.
Many thanks in advance.
I have just received the attached letter from Moorcroft.
I would like to respond and looking for help with how I should respond. I'll try and summarise the circumstances:
In April 2012 I was aware that I was going to lose my job in May. I contacted Virgin Mobile and explained my financial circumstances were due to change and asked if they would renegotiate my contract of £25 month to something more manageable when I became unemployed. They said that as my account was in good order and not in default, there was nothing they could do and suggested I contacted them again if an when I went into default. In May I subsequently defaulted on my contract and wrote to them asking if they would renegotiate my contract as I could no loner afford £25. They never responded directly to my letter but had sent a text saying my service had been suspended. I then changed to a PAYG sim with another provider as I no longer had the ability to make calls with Virgin. I then received a letter from Virgin telling me I had defaulted on my account and that they had tried to contact me by phone to discuss the matter. I wrote back explaining they wouldn't be able to contact me by phone as they had suspended my service but I was willing to discuss the issue with them in writing and included a copy of the original letter I had sent them. Again they ignored my request to try and resolve the issue and just kept sending computer generated letters telling me I owed them money. I wrote for the third time asking for them to respond directly to my letters so we may sort the matter out and again they ignored me. The last letter I received from Virgin was to tell me they would be taking action to recover the remainder of my contract.
Yesterday I received the letter from Moorcroft. I would like to know how to respond to Moorcroft and also whether anyone thinks I have cause to complain to OfCom for Virgins refusal to correspond with me in writing, when I was clearly asking for help to resolve the matter.
Many thanks in advance.
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